Service Desk Analysts support end users of IT systems and services. They are often the first point of contact and assist users and other support staff in resolving issues reported by users. They routinely provision new IT services and equipment to users and manage faulty and obsolete end-user equipment.
Key Duties and Responsibilities
- Work autonomously and seek out and complete assigned tasks.
- Provide customer‑service focused support.
- Be available to work out of hours, on a rotating on‑call roster.
- Troubleshoot IT issues and communicate clearly and concisely over the phone.
- Work reasonable overtime hours as directed by operational needs.
Good to Have
- Experience with on‑premise Active Directory, Azure AD, Exchange/mailboxes/distribution lists, user profiles, Windows 10/11 troubleshooting, Office 365 and MS Teams.
- Experience with an ITSM solution, ticketing triage, incidents, requests, and escalation.
- Level 1/2 ICT troubleshooting experience and privileged user account experience.
Application
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Richa Agarwal at Clicks IT Recruitment on .
EEO and Diversity
At Clicks we embrace diversity, inclusion and equal chance. First Nations people are encouraged to apply. We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call or email
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📌 Associate Service Desk Analyst (Canberra)
🏢 Clicks It Recruitment
📍 Canberra
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