Opportunity

- Opportunity to build your career at NAB!
- Showcase your experience as a Claims Consultant in Workers Compensation Management
- This role can be located in Melbourne or Sydney

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As the Claims Consultant , you will be part of the Worker’s Compensation team in Health Safety and Wellbeing part of People & Culture , that is doubling down on customer obsession .

Responsibilities

Each day, you’ll go above and beyond to:

- Play a pivotal role in providing collaborative, strategic and best practice claims management services. This is in accordance with the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), and in line with NAB’s Self-Insurance licence obligations to NAB employees who are injured at work.
- Managing worker’s compensation claims with accuracy and a strong focus on timely outcomes supporting colleagues through complex situations.
- Partner with colleagues and stakeholders both internal and external to ensure timely delivery of required services and outcomes.

Qualifications





- Proven experience in a similar role in Workers Compensation Claims Management for self insured workplaces, preferably in the Comcare scheme.
- Demonstrate empathy, resilience and sound judgement in Claims Management.
- Exceptional communication and stakeholder management skills.
- Technical knowledge of the SRC Act, claims management frameworks, systems and processes.
- Understand and apply effective planning, coordination and review methods to drive quality claims management outcomes.
- Tertiary qualification in an Allied Health, Legal or Business-related discipline desirable.

Perks & Diversity

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

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📌 Consultant Claims (Melbourne)
🏢 National Australia Bank
📍 Melbourne