Bigger things happen at Officeworks ! Our customers, our team and our community are our heart and soul. As a Retail Department Leader (Coordinator) at our Epping store, you will lead from the front, delivering amazing customer experiences. You will dive into the daily hustle and bustle with positivity and determination, bringing your team along for the journey, inspiring them to go above and beyond, and maintaining an upbeat, tight-knit teamwork culture. Together we’ll deliver bigger things!

About The Role

- Let your exceptional customer service skills shine by ensuring each customer leaves satisfied.
- Lead and motivate the team, igniting their passion to reach sales targets and KPIs.
- Train and develop the team to be retail rockstars, continuously enhancing skills and performance.
- Master inventory management, ensuring stock levels are maintained and customers have everything they need.
- Create a visually stunning and safe shopping experience.
- Collaborate with fellow leaders and departments to achieve overall store success.

About You

- Solid track record in retail leadership with a passion for exceptional customer experiences.
- Outstanding communication skills, forging robust connections with team members and customers alike.
- Leadership ethos, building a team capable of tackling any challenge.




- Ability to thrive in a fast‑paced environment while juggling shifting priorities.
- Ready to dive in head‑first, unafraid to get hands dirty to ensure smooth operations.

Benefits

- Flexible schedule to balance personal and professional needs.
- Generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and other Wesfarmers brands.
- Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle and health.
- Growing Families Policy supporting team members during family expansions.
- Safety, mental health and wellbeing programs including Employee Assistance Program (EAP).
- Flexible Public Holidays Policy for cultural or religious holidays different from Australian public holidays.
- Outstanding learning and development programs to support career growth.
- Exciting career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities and the LGBTQI+ community.

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📌 Retail Department Leader (City of Whittlesea)
🏢 Officeworks
📍 City of Whittlesea