Telair seeks a Technical Support Manager to lead daily operations, ensure SLA delivery, and develop the platforms that underpin support. You will oversee a team across Brisbane and Perth, owning rostering, escalation management, QA, and performance reporting for the CTO.
This leadership role emphasizes building a high‑performing team, driving automation and AI‑assisted improvements, and shaping a scalable, reliable support function in an in‑office, five‑day‑a‑week workplace.