Role Overview

Lead the day‑to‑day management and close‑out of operational defects across the Sydney Metro network, ensuring issues are assessed, prioritised and resolved safely, efficiently and in accordance with contractual obligations and operational requirements.

Working across multiple workstreams, you play a critical role in maintaining safe, reliable and high‑performing infrastructure that supports exceptional customer outcomes.

You work closely with operators, contractors, delivery partners and internal stakeholders to drive outcomes and remove barriers to defect resolution. This highly collaborative role requires strong stakeholder engagement, influencing skills and the ability to bring together diverse perspectives to solve complex operational and technical challenges.

Reporting to senior leaders and regularly engaging with executive stakeholders, you provide clear oversight of risks, progress and key issues, ensuring timely decision‑making and accountability across the network.

In doing so, you contribute directly to protecting public investment, improving asset performance and supporting the ongoing success of one of Australia’s most significant transport systems.

This is a fixed‑term full‑time role until 30 January 2031.

About You

You are an experienced leader with strong stakeholder management and contractor engagement skills, who enjoys solving problems, making informed decisions and driving outcomes in complex operational environments. Whether your experience comes from rail, transport,



infrastructure or another asset‑intensive industry, you bring a collaborative approach and the ability to influence outcomes through trusted relationships and sound judgement.

You have experience leading teams, managing contractors and working across multidisciplinary environments where competing priorities and changing demands are the norm. With strong commercial awareness and an understanding of engineering or infrastructure operations, you’re comfortable reviewing technical information, navigating contractual considerations and balancing risk, performance and business outcomes.

Most importantly, you’re a proactive and solutions‑focused leader who takes ownership, communicates effectively and enjoys working with others to achieve shared goals. You’re motivated by the opportunity to make a tangible impact on the safety, reliability and performance of critical infrastructure while developing your capability across operational leadership, contract management, governance, risk and executive engagement.

Perks and Working Arrangements

Flexible work options may be available.

Equality & Diversity

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to a talent team member to arrange any adjustments to how you interact with us.

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📌 Senior Manager Asset & Assurance (City of Sydney)
🏢 Sydney Metro
📍 City of Sydney