Employment type: Permanent full time. Hybrid working.

Who we are:

Willow & Blake is a Melbourne-based creative branding agency, bringing brands to life all over the world.

We're a small team but a hungry one. We don’t come to work to do the bare minimum or churn out mediocre brands. We’re here to do good work, great work; work that we are proud of. We’re all ambitious and hardworking.

Over the last 15 years, we’ve built and scaled over $1 billion worth of consumer brands. Our specialty is in the beauty, health, fashion and wellness space. Alongside that, hospitality is fast becoming a key category for us.

In the last 12 months alone, we’ve:

- Rebranded Betts - a brand with over 133 years of heritage
- Rebranded Showpo - A $100M fashion brand
- Created iconic haircare brand Bouf from scratch
- Developed a national campaign for Moments condoms
- Developed a hush-hush identity for one of Australia’s biggest health brands
- Presented campaign ideas that made clients blush, laugh and cry (sometimes all at once)

We build brands as if they’re our own, from the strategy and story behind them to the words and visuals that make them real. We create brands that connect and campaigns that convert, bringing voice and visual identity together to tell stories that stick.

Role Summary

As an Account Manager, you lead and support the accounts team and studio in delivering exceptional client work. With your experience, you take ownership of projects, client relationships, and budgets, while helping to guide the wider studio. You are accountable for ensuring smooth processes and high standards of delivery across all projects.

Primary Responsibilities

- Central agency contact, building strong relationships and ensuring client needs are met.
- Manage projects end-to-end, ensuring delivery is on time, on brief, and on budget.
- Work closely with the studio and Creative Director to review and strengthen project work to ensure it is aligned with client goals.




- Take full ownership of timelines, project delivery, and production management (via Streamtime).
- Manage resource planning in collaboration with creative and strategy leads, balancing team capacity with project requirements.
- Independently manage quotes, invoicing, and budget tracking. Ensure projects are delivered within financial constraints.
- Contribute to profitability analysis and improve processes around quoting, briefing, and delivery.
- Identify new business opportunities with existing and prospective clients.
- Confidently represent the agency’s services and expertise in client conversations.
- Support and guide accounts, creatives, and cross-functional teams.
- Foster a positive, collaborative, and solutions-focused environment in the studio.
- Address project challenges with considered solutions.
- Escalate or consult with senior leaders when necessary, providing recommendations for resolution.
- Independently manage client and agency admin tasks, ensuring all documents, project details, and files are accurate and up to date.
- Lead client meetings, ensuring actions and next steps are clear and documented.

Skills & Experience

- Proven experience working in brand and/or agency.
- Track record in winning and growing client accounts.
- Strong leadership skills with the ability to mentor and inspire other teams.
- Deep understanding of agency operations, processes, and production schedules. Experience with Streamtime is an advantage, though not essential, as training can be provided.
- Excellent client management skills, with the ability to influence and advise at senior levels.
- Robust commercial acumen, including budget management, invoicing, and financial forecasting.
- Ability to balance strategic vision with hands‑on delivery when required.

Apply via submitting your resume.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industry

Advertising Services

Location: Melbourne, Victoria, Australia

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📌 Account Manager (Melbourne)
🏢 Willow & Blake
📍 Melbourne