Benefits

- Enjoy work‑life balance with flexible working options, and well‑being initiatives that prioritise your health
- Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions.
- 12 month contract opportunity open to candidates based in Sydney, Melbourne or Brisbane

Job Description

As a Claims Governance & Risk Specialist, you’ll play a key role in strengthening how TAL supports customers when they need us most. Working at the centre of our Claims function, you’ll help embed strong risk and governance practices that enable confident, consistent decision‑making across all channels and portfolios. By contributing to proactive risk management and continuous improvement, this role helps build trust for our customers, our people and our regulators—supporting TAL’s purpose of helping Australians live better lives with clarity, care and confidence.

In This Role You Will

- Provide risk and governance insights that enable compliant, commercially sound claims decisions
- Identify and address risk trends, delivering recommendations that strengthen claims practices
- Drive continuous improvement by partnering with stakeholders to uplift processes, controls and training
- Enhance complaints outcomes by analysing trends and improving resolution approaches and capability
- Lead regulatory and audit responses, ensuring high‑quality outputs and timely issue remediation




- Support risk culture by helping teams identify, manage and monitor risk and compliance effectively

Qualifications

- Demonstrated experience in risk, compliance or technical claims within a regulated environment
- Solid understanding of life insurance frameworks, claims handling and regulatory requirements
- Ability to analyse problems and deliver practical solutions that improve processes and outcomes
- Confident communicator who can translate technical concepts into clear, meaningful insights
- Proven ability to influence stakeholders and build strong relationships across all levels
- Collaborative team player with a proactive mindset and commitment to continuous improvement

Inclusion & Diversity

- An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
- Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
- We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.

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📌 Claims Governance & Risk Specialist (City of Sydney)
🏢 TAL Australia
📍 City of Sydney