Overview

Desktop Engineer contract position for a leading retail brand. Provide Level 1 and some Level 2 support across MS/Windows technologies and environments. Support hardware and software over phone, email, and face-to-face.

Responsibilities

- Participate in technology department projects and diagnose issues in the network and desktop workplace under IT Management direction.
- Provide desktop support including visiting end users to research and resolve hardware/software/connectivity issues.
- Install, configure, and repair standard desktop configuration images on laptops/desktops.
- Administer desktop computer support including hardware and software installation and configuration.
- Provide day-to-day desktop support, hardware/software installation and troubleshooting.
- Facilitate remote access to user PCs using remote desktop, VNC, unsolicited remote assistance, and TeamViewer.
- Use remote desktop tools to monitor, shadow, and troubleshoot issues with field devices.




- Perform remote and off-site support for various clients to provide network, desktop, and phone support.

Qualifications

- Ideally graduated with an IT degree/diploma/certificate
- Experience providing Level 1 and 2 support and working in a small team
- Experience supporting Windows technologies and environments (Windows OS, O365, MS Suite, AD, Exchange)
- Strong work ethic, communication skills, and willingness to learn
- Proactive attitude with accountability and a desire to progress in your career

Job Details

- Employment type: Contract
- Location: Thornleigh, Sydney
- Hours: 5 days in the office
- Pay: up to $45/hr inc super
- Duration: 3 months with extension potential
- Industry: IT Services and Retail (enterprise client)

Experience with POS terminals is highly regarded.

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📌 Desktop Engineer (Sydney)
🏢 W Solutions
📍 Sydney