Markem-Imaje is a trusted global manufacturer of product identification and traceability solutions. Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance and protect their brand.

We offer the most complete range of market-leading marking and coding systems along with software, services and consumable solutions so you can streamline all your printing needs from one supplier.

The Role

Position Title: Customer Care Representative

The Customer Care Representative is responsible for Sales and service order processing, supply chain and inventory management, handling sales enquiries for spares, consumables and service contracts in compliance with the organisation’s polices and local regulations.

What you will do:

- Process in a timely manner, customers' orders for Printers, spare parts and consumables and service contracts into the SAP ERP system including job creation and provide order acknowledgements that include but not limited to items, quantities confirmation, delivery dates of each PO within one working day upon receipt of order.
- Responsible for tracking and expediting orders, coordinating same day deliveries and providing shipment tracking information and following up 3rd party logistics providers, couriers and customers regarding late deliveries, providing clear communication and resolutions for customers as required.




- Serve as the point of contact for customer enquiries, feedback and claims including providing supporting documents as requested and following up all matters in a timely manner leading to positive customer experience.
- Outbound calls to follow up customers who are due to renew or do not have service agreements or are not purchasing consumables and offer them our goods and services.
- Prepare quotations for customers as required.
- Collaborate with cross functional teams to meet and/or resolve customer requirements
- Acquire and maintain sufficient company product and service knowledge to satisfy customer needs.
- Perform all the above in accordance with our Quality Assurance and safety management systems.
- Participate in continuous improvement projects and other duties as assigned.
- Back up of some additional tasks such as issuance of PO and reorder point reviews etc from time to time.

What you need to have:

- Min 3 years of customer service experience handling order processing, and logistics / supply chain aspects in an industrial environment with complex B2B interactions.
- Good knowledge of SAP and Salesforce.com highly desirable.
- Solid interpersonal and customer relationship management skills
- Problem solving, decision making and prioritisation

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📌 Customer Care Representative (City of Sydney)
🏢 Markem-Imaje
📍 City of Sydney