Position: Customer Service Officer at ARC – The Australian Reinforcing Company , Hemmant branch. Join a high‑performing team delivering an outstanding customer experience.
Hours : Monday to Friday, 6:30 am – 4:30 pm on a rolling shift roster.
Responsibilities
- Provide outstanding customer service over phone, email, and front counter.
- Troubleshoot customer sales queries and answer questions.
- Upsell and provide quotes to customers.
- Enter sales data, manage invoicing, general administration and purchasing.
Qualifications & Requirements
- Experience in a similar customer‑service role.
- Ability to build relationships with a diverse range of clients.
- Excellent verbal and written communication skills.
- A can‑do attitude and strong desire to learn and develop your skillset.
- Team player who can multi‑task well.
Benefits
- Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for employees with at least 12 months tenure; company also contributes superannuation during unpaid leave (limitations apply).
- Long service leave after 5 years: 1.3 weeks per year of service after 5 years continuous service (if not under Enterprise Agreement).
- Employee Benefits Program: discounts on a wide range of products and services (Samsung, Coles, Harvey Norman, Village Cinemas, etc.).
- Recruitment referral award: $1,500 for successful referrals.
- Corporate rates for private health insurance (Nib Health Insurance).
About ARC
ARC is a local supplier of steel reinforcing, trusted for over 100 years, and is part of InfraBuild . It provides localised services across Australia and aims for carbon‑neutral operations by 2030.
Why Work Here?
Three pillars define our commitment: greater purpose, work‑life balance, and personal development.
- Work with a greater purpose: contribute to a sustainable future and carbon‑neutral ambition.
- Work well—live better: supportive setting that values personal well‑being.
- Build your own future: growth opportunities and learning pathways.
Commitment to Diversity
We encourage applicants from all cultural backgrounds, genders, orientations, ages and abilities. Diversity strengthens our sustainability and innovation.
Employer Statement
We are a 2025 Circle Back Initiative Employer – we commit to responding to every applicant.
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Administrative, Customer Service and Sales
Industry: Wholesale Building Materials, Construction and Primary Metal Manufacturing
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📌 Customer Service Officer (Queensland)
🏢 ARC - The Australian Reinforcing
📍 Queensland
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