What You’ll Do - Scheduling Coordinator (Permanent, Full-Time)

As our Scheduling Coordinator, you'll play a key role in connecting the right support workers with the right providers, ensuring quality care and meaningful relationships.

You’ll be the go-to person for matching provider requests with available talent, while also keeping an eye on areas with low workforce coverage and proactively recruiting to fill those gaps.

This is a fast-paced, people-focused role where your ideas and initiative are valued, and is a fantastic opportunity for recruiters or schedulers looking to grow their skills, take on new challenges, and be part of a supportive, purpose-driven team.

- Matching & Rostering: Use established processes to connect the right support workers with provider requests, ensuring every match is based on both skill and compatibility.
- Relationship Building: Act as the primary point of contact for support workers, fostering trust and long-term engagement through regular, empathetic communication.
- Proactive Sourcing: Identify areas with low workforce coverage and use strategic recruitment approaches to find and attract the right talent.
- Collaborative Triage: Partner closely with Account Managers to understand the urgency of provider needs and deliver timely solutions.
- Creative Problem Solving: Think outside the box to overcome scheduling hurdles and sourcing challenges in a quick-paced environment.
- Onboarding Support: Guide new support workers through the onboarding journey,



ensuring they are fully prepared to deliver high-quality care.

Your Background

- Recruitment / Rostering: Experience in sourcing the right talent for specific roles while managing complex schedules and matching availability with demand under pressure.
- Sector Knowledge: Familiarity with the NDIS or Aged Care sector is highly regarded.
- Communication: Experience building rapport quickly with diverse stakeholders and maintaining strong professional relationships.
- Self-Management: Experience working as a detail-oriented self-starter who can manage competing priorities with minimal supervision.
- Initiative: Experience developing creative strategies to solve logistical gaps and improve service delivery.

Benefits

- Opportunities to develop - we are always learning!
- We’re a hybrid organisation, working together in our offices 2 days a week including Thursdays.
- Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your ‘good life’ and learning goals.
- Allowances to support you in your work set up and professional development.
- Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work.

People with lived experience of disability are strongly encouraged to apply.

If there are reasonable adjustments we can make to a recruitment process, role or your work environment to help you shine or you have a preferred method of contact, just let us know via the contact above.

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📌 Scheduling Coordinator (City of Sydney)
🏢 Hireup
📍 City of Sydney