Associate Operations Manage- Expression of Interest (EOI)

We're looking for an experienced Associate Operations Manager to lead and develop Team Leaders and support teams within a fast-paced customer service environment. You will be responsible for driving operational performance, improving efficiency, managing stakeholders, and delivering exceptional customer and business outcomes.

Key Responsibilities

Lead, coach, and develop Team Leaders and operational teams.

Drive performance against SLAs, KPIs, quality, and customer experience targets.

Identify and implement process improvement initiatives to enhance productivity and efficiency.

Monitor operational metrics and provide insights to improve business performance.

Manage workforce planning, resource allocation, capacity, and budgets.

Ensure compliance with company policies, client requirements, and industry regulations.

Build strong relationships with clients and internal stakeholders.

Act as a key escalation point for operational issues and risks.

Deliver regular performance reporting to senior leadership.

About You

Proven experience in Contact Centre, Customer Service, or Operations Management.

Strong leadership and people management capabilities.

Experience managing Team Leaders and large operational teams.

Strong analytical, problem-solving, and decision-making skills.

Excellent stakeholder and client relationship management skills.

Experience managing KPIs, SLAs,



workforce planning, and operational budgets.

Ability to work in a fast-paced, results-driven environment.

Why Join Us?

Lead a high-performing operations team.

Make a direct impact on customer and business outcomes.

Work with senior stakeholders and major clients.

Excellent growth opportunities opportunities within a global organization.

This is an Expression of Interest (EOI) opportunity. We are building a talent pool of experienced Operations Leaders for anticipated current and future opportunities across our customer service and contact centre operations.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Information Technology Services 1,001-5,000 employees

Our positioning represents the new connected world, offering innovative and customer-centric services and solutions integrating technology with business, thereby enabling Enterprises, Associates and the Society to Rise.

Source: this is an extract from the company's own website

Our positioning represents the new connected world, offering innovative and customer-centric services and solutions integrating technology with business, thereby enabling Enterprises, Associates and the Society to Rise.

Source: this is an extract from the company's own website

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📌 Associate Operations Manage- Expression of Interest (EOI) (Melbourne)
🏢 @
📍 Melbourne