Contact Centre Operator – 6 Month Contract

Location: Newcastle (onsite)

Pay Rate: $37.50 per hour + Super

Contract Length: 6 months

Start Date: 7 August 2026

We are currently seeking experienced Contact Centre Operators to join a Newcastle-based customer service team on an initial 6-month contract.

This role involves managing a high volume of inbound customer enquiries, providing accurate information and support across either the Road Safety or Travel & Recreation service lines. You will assist customers by resolving enquiries, navigating multiple systems, and delivering a professional, solution-focused customer experience in a fast-paced contact centre environment.

About the Role as a Contact Centre Operator

- Managing a high volume of inbound customer calls and enquiries
- Providing accurate information and guidance to customers
- Identifying customer needs and resolving enquiries efficiently
- Navigating multiple systems to record and update customer information
- Providing professional and empathetic customer service
- Maintaining accurate records and following processes and procedures

About You

- 2–3 years’ experience in customer service, contact centre, administration, retail, or a similar customer-facing environment
- Excellent verbal and written communication skills
- Previous experience working in an office workplace
- Strong attention to detail and the ability to follow processes
- Intermediate computer skills, including:
- Strong typing ability
- Confidence using multiple systems and applications
- Proficiency with Microsoft Office Suite, particularly Outlook and Teams
- Strong email etiquette

- The ability to quickly learn new systems and technology

Previous government experience is desirable but not essential.

The successful candidates will work a rotating roster across 35 hours per week.



The roster operates on a two-week rotation, with team members working the same shift pattern for a two-week period before transitioning to another shift.

Training & Support

Successful candidates will complete a comprehensive training program, including:

- Two weeks of full-time classroom-based training (35 hours per week)
- A supported nesting period working closely with Subject Matter Experts to build confidence and capability
- Ongoing support from Team Leaders and Subject Matter Experts as you transition into the role independently

Please note, attendance is required onsite every day throughout the training period to ensure you receive the full training experience.

If you have strong customer service experience and are looking for an opportunity to develop your skills within a professional contact centre environment, we would love to hear from you.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via about-us-1/policies. Do not submit any sensitive personal information in your resume.

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📌 Contact Centre Operator (Newcastle City Council)
🏢 Dfp Recruitment
📍 Newcastle City Council