About Us

At Doctors and Co., we are dedicated to enhancing the health and wellbeing of our community through exceptional medical care. Our mission is to provide high‑quality, accessible healthcare solutions tailored to our patients' needs.

Role Overview

We are seeking a friendly and organized Medical Receptionist to join our growing healthcare team. In this role, you will work at the front desk of our medical clinic and assist our patients and other visitors. Your primary duties include greeting and checking in patients, answering questions, collecting patient co‑pays, processing paperwork, and scheduling appointments. You will also help keep our records and work areas clean and organized, ensuring our office provides a welcoming environment.

Key Responsibilities

- Open and close clinic as per set procedure
- Greet patients and callers in a professional and courteous manner
- Make appointments for patients
- Ensure medical records are managed confidentially and efficiently
- Accurately process patient payments via cash, EFTPOS, and direct bill transaction
- Invoice Medicare, Private Health Funds, TAC, WorkCover
- Have knowledge of the MBS schedule and correct billing procedures
- Deal with referring doctors, hospital staff, pharmacists, etc., courteously and helpfully
- Attend to patient enquiries
- Check and handle internal emails
- Fill in the roster when staff is away, on holidays or sick leave




- Maintain reception waiting area and consulting rooms tidy, including clean‑up of spills if necessary
- Ensure accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents
- At all times maintain confidentiality of patient personal and financial information
- Complete recalls
- Support the day‑to‑day operations of the medical centre
- Provide exceptional customer service and teamwork skills

Selection Criteria

- Demonstrated ability to work in a team
- Experience with medical software (BEST PRACTICE / MEDICAL DIRECTOR)
- Robust organisational and problem‑solving skills
- Ability to work in a fast‑paced environment, including multitasking
- Effective communication with internal and external stakeholders, both verbally and in writing
- Commitment to quality patient service
- At least one year experience as a Medical Receptionist in a medical practice

Mandatory Documents

- Current Police Check
- Current Working with Children clearance
- Current First Aid / CPR certificate
- Immunisation Record
- Driving Licence / Photo ID

Benefits & Details

- Job Types: Part Time
- Salary: Remuneration will be negotiable based on experience
- Expected Start Date: as soon as possible
- Rotating roster, weekend availability must be provided

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📌 Medical Receptionist (Torquay)
🏢 Doctors&Co
📍 Torquay