Overview

Ready to Make a Difference? Join Our Iconic Team at Telstra! At Telstra, we're more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

Responsibilities

- Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
- Be the Go‑To Tech Expert: Stay up‑to‑date with the latest gadgets and services, offering informed guidance and solutions.
- Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
- Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits

- $30.33 per hour (Junior rates apply for those under 20 years of age.)
- Penalty rates: 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday, and 150% for hours worked on public holidays.
- Plus 12% Superannuation.
- Plus 10% Variable Remuneration (first 2 months guaranteed while you learn on board). Eligibility and payment determine by the Variable Remuneration plan’s rules.
- Generous Discounts:



30% off Telstra services and exclusive offers with over 240 brands and partners.
- Leave Options: 16 weeks paid parental leave, Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and the ability to purchase up to 4 weeks of additional leave.
- Training & Career Growth Opportunities: access to over 17,000 learning programs with LinkedIn Learning and the Future Ready program designed to build on your skills and prepare you for your next step.
- Flexibility: offer flexible working hours and a supportive approach to parental leave—do it your way!
- Recognition & Rewards: monthly performance rewards and a range of recognition programs to celebrate your success.
- Inclusive Culture: join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Qualifications

- Great Communication Skills: You’re a natural at connecting with people and making their day better.
- Solution‑Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
- Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
- Passion for Learning: You’re eager to grow and develop your skills in a agile environment.
- Resilience and Positivity: You have a can‑do attitude, even when things get busy.
- Customer‑Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

EEO Statement

We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.

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📌 Part Time Customer Service & Sales Consultant ROMA
🏢 Telstra
📍 Roma