Workshop Manager – Forrestfield

Location: Forrestfield. Permanent role. Salary up to $120,000 per year plus super. Company UTE provided.

Responsibilities

- Develop and manage all aspects of the Service department.
- Accountable for profitability within the Service department.
- Ensure accurate specification, quotation and appraisal for repairs and servicing of new and used equipment.
- Maintain customer satisfaction and communication.
- Develop new and maintain existing client relationships.
- Plan and manage the service admin team and workshop to ensure adequate resources are available to complete allocated work accurately within the quoted values.
- Ensure legal obligations are met and company policies and guidelines are followed.
- Manage repair and maintenance of new and used trailing equipment of all brands.
- Develop the service department/Workshop as a full‑service provider, from major structural repair to minor service contracts.
- Manage workshop scheduling and allocate personnel to jobs.
- Manage workshop supervisors to ensure jobs are completed safely and on budget.
- Ensure all tooling and equipment in the workshop is maintained, serviced and calibrated.
- Ensure consistent, accurate preparation of work scope and quotes to clients.
- Complete all quotes ensuring acceptance from the customer prior to scheduling and completion of work.




- Ensure targeted profit margins are met on all service repair orders.
- Seek and establish new/potential clients and maintain and develop existing client relationships in an ethical and professional manner.
- Be aware of industry change and advise on reports of change that may affect the service requirements, equipment specifications or legislative requirements.
- Promote all facets of the company's business, sales, service and parts to provide an industry‑leading haulage solution provider.
- Ensure equipment is not released to clients without complete payment, unless a prior arrangement has been approved by the General Manager.
- Ensure skilled handover of all equipment serviced.
- Prepare quotations and an overview of repair schedules, including insurance repair proposals, minor repairs for individual client(s) and major and/or minor repair contracts for fleet clientele.
- Ensure completed jobs are reviewed, approved and invoiced within five days.

Qualifications

- Previous experience in a similar role.
- Permanent resident or Australian citizen.
- A Mechanical Trade Qualification.
- Computer literacy; Microsoft Office (Excel, Word, etc.) and Equipment software (preferred).

Benefits

- Monday‑Friday schedule with alternate Saturdays optionally.
- Salary up to $120,000 plus super.
- Company UTE provided as part of the package.

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