Guest Experience Officer - Torquay Holidays

Torquay VIC 3228, Australia

Posted Sunday 19 July 2026 at 2:00 pm

We’re on the lookout for a Casual Guest Experience Officer to join our team at our Torquay site.

Reporting to the Park Manager, you’ll play a key role in being the welcoming face of the park, helping us deliver exceptional experiences for our guests and residents, and having fun while doing it!

Join the team at Ingenia Holidays Torquay and enjoy working in one of Victoria’s most iconic coastal destinations, just moments from world-famous surf beaches and the Outstanding Ocean Road.

Why You’ll Love Life at Ingenia

- Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
- Employee referral, employee of the month, and employee of the year rewards
- Flexible work schedules to suit your lifestyle

In this Role, You’ll

- Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check-in and check-out experience.
- Convert walk-in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
- Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment,



and encourage guest participation.
- Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS).
- Support caretaking duties as needed, including site cleanliness, after-hours guest assistance, and monitoring compliance with site rules.

You’re Likely a Match If You

- You’re passionate about creating warm, memorable guest experiences through genuine customer service.
- You have experience in hospitality or tourism, or you’re enthusiastic about building your skills in a guest-focused role.
- You’re confident using Microsoft Office and booking systems like Newbook, or you’re eager to learn and grow in a tech-enabled environment.
- You work collaboratively with others, communicate with empathy, and bring a strong eye for detail to everything you do.
- You have a valid Working with Children Check.
- You have a current automatic driver’s license.

You’re someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.

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📌 Guest Experience Officer - Torquay Holidays
🏢 Ingenia Holidays
📍 Torquay