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Job no:
Brand: Cruiseabout
Work type: Full time
Location: Victoria
Categories: Sales and Customer Service, Leadership

- Absolutely love setting sail on the seas?
- Have a knack for making travel dreams come true, especially when it comes to cruise adventures?
- Looking for your next leadership opportunity?

Key Responsibilities

- Quoting, booking and invoicing cruise bookings and packages
- Ensure that KPIs are met, meeting and exceed monthly sales targets
- Support and handle walk in, email & telephone enquiries efficiently and accurately
- Maximise sales opportunities by upselling & cross‑selling
- Monitor and action all relevant mailboxes daily
- Maintain accurate and comprehensive product information in order to deliver and generate sales

Who are you?

- Proven experience working in a customer service environment and working towards sales targets
- Minimum 2 years’ retail or wholesale experience in the Cruise or Travel Industry
- GDS experience
- Exceptional focus on details, adept problem‑solving skills, and thrive under pressure
- Ambitious, highly motivated, and proficient in organizing tasks efficiently

Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures

Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored ‘Familiarisation Cruises’ to explore new destinations and cruise products worldwide

Culture:



you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia Current Zealand Pty Lt

Diverse Crew: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Explore Endless Horizons : Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within.

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability at the Helm: As stewards of the seas, we’re committed to sustainable practices that protect the environment for the future of cruising and tourism

** Please advise your leader before applying **

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📌 Team Leader ( Cruiseabout) - Camberwell, VIC (Melbourne)
🏢 Cruiseabout
📍 Melbourne