We are looking for a customer-facing Level 2/3 IT Support Engineer based in Newcastle to support a growing portfolio of local clients.
Key Requirements
- 3+ years' experience in a Level 2/3 support role.
- Strong Microsoft 365, Windows Server, Active Directory/Entra ID, desktop and networking experience.
- Previous MSP experience preferred.
- Excellent communication and stakeholder management skills.
- Comfortable attending customer sites and representing the business professionally.
- Newcastle-based or able to regularly attend sites in the region.
Responsibilities
- Provide Level 2/3 technical support to managed services customers.
- Support current customer onboarding and project activities.
- Resolve escalated infrastructure, desktop and network issues.
- Maintain documentation and customer communication.
- Build strong relationships with customer stakeholders.
Ideal Candidate
A technically strong, professional, customer-facing engineer who can confidently engage with clients and represent the business in Newcastle.
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📌 Desktop Support Engineer (Newcastle City Council)
🏢 ScaleUp Technologies
📍 Newcastle City Council
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