- Greeting and saying goodbye to all members and guests.
- Monitoring club access to members and non-members.
- Answering any questions and handling member complaints.
- Providing an excellent understanding of the Judgement Free Zone and explaining the JFZ to all members and non-members.
- Answering info calls over the phone and taking messages.
- Giving club tours.
- Selling memberships, completing membership agreements, and entering recent members into the database.
- Operating the Point-of-Sale system and collecting any balances of past due accounts.
- Making appointments for PE @ PF hourly sessions.
- Organizing and maintaining the customer service front desk.
- Completing member welcome calls.
- Completing daily cleaning zones as assigned by management team.
- Completing club walk arounds.
- Assisting with club housekeeping and restocking any paper products in locker room.
- Performing beginning of the day and end of the day procedures.
- Making yourself available to newer team members for questions and guidance.
- Completing monthly Black Card Spa maintenance as assigned by management team.
Qualifications
- Excellent phone/communication skills.
- Ability to follow directions well.
- Ability to work well independently.
- Must have an upbeat and motivating attitude.
- Punctual and organized.
- Previous customer service experience is advantageous.
- Certifications: Certificate 3 in Fitness is advantageous.
- Must be currently First Aid and CPR certified and provide club with a copy of the certifications or be willing to obtain within the first three weeks.
- Must have your WWC (working with children) certificate/number for NSW & VIC, Blue Card QLD from employment commencement date or proof that the process has started.
- Must have completed a National Police Check certificate. The NPC Certificate must be within 12 months of application date.