Primary Details

Time Type: Full timeWorker Type: Employee

- Location: Parramatta or Newcastle
- Type: Fixed term contract from August 2026 until June 2027
- Hybrid role, Happy to talk flexible working

The opportunity

We're looking for a Risk and Audit Manager - Claims to join our team on a 10-month parental leave cover. This role sits within the first line of defence and plays a key part in ensuring strong risk management, compliance, and control assurance across our Claims portfolios.

About QBE

- At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
- We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.
- What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your new role

As a hands-on first-line risk and compliance lead, you’ll work closely with Claims leadership and key stakeholders to ensure contractual and regulatory obligations are effectively managed in practice. This role is embedded within the business, giving you the opportunity to influence outcomes, strengthen controls, and drive continuous improvement across Claims.

Key responsibilities include

- Act as first line owner for Claims risk and compliance management activities, including identification, assessment, monitoring, and treatment of operational and compliance risks.
- Own the end-to-end management of Claims issues as first line, including identification, documentation, assessment,



and tracking of issues impacting contractual, regulatory, or operational requirements.
- Own and maintain the Claims Compliance Register, ensuring obligations are clearly defined, mapped, and up to date
- Assist in the d esign assessment and test ing of key controls, ensuring strong evidence and audit readiness
- Lead and coordinate internal and external audits, acting as the key point of contact
- Deliver clear, evidence-based reporting to support governance, audit, and leadership decision-making

About You

We're looking for someone who is confident operating in a first-line environment, with a strong understanding of risk and compliance within an operational setting. You'll be comfortable working autonomously, partnering with the business, and driving outcomes in a practical and pragmatic way.

Key requirements

- Ability to work independently, with limited direction and guidance, and provide appropriate coaching to other internal audit team members.
- Experience in first-line risk and compliance within financial services or insurance
- Strong background in controls design, testing, and assurance
- Proven experience managing audits and working with internal and external auditors
- Ability to manage issues and remediation activities end-to-end
- Solid stakeholder engagement skills, with the ability to influence and challenge
- Solid analytical and problem-solving capability,



with clear and concise communication skills

Perks

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super

Awards & Recognition

- 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program
- 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Your career. At the heart of it.

QBErecognisesthe value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of ournetworksplease contact us at .

Skills

Commercial Acumen, Commercial Insurance, Communication, Compliance Programs, Critical Thinking, Customer Value Management, Decision Making, Evidence Collection, Financial Products, Intentional collaboration, Managing performance, Persuasion, Research Analysis, Risk Management, Stakeholder Management

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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📌 Risk and Audit Manager – Claims (City of Parramatta Council)
🏢 Qbe Insurance
📍 City of Parramatta Council