Company

Sime Darby Motors Retail (Australia) Pty Ltd

Parramatta BMW - Big Opportunities Await

Are you an experienced customer service professional who is confident, motivated and customer oriented? Do you have a passion for exceeding customer expectations with an excitement for prestige brands? If this is you, we want you to join our high-performing service team at the home of BMW in the heart of Sydney, Parramatta BMW & MINI Garage.

About Us

As one of the largest BMW dealerships in Western Sydney, Parramatta BMW is more than just a showroom-it's a place where passion, performance, and personality come to life. Part of the Sime Darby Group, a Fortune 500 company operating across 17 countries, we are committed to delivering exceptional customer experiences and continuous innovation.

When you join Parramatta BMW, you become part of a high-energy team that thrives on creativity, customer engagement, and the thrill of driving success.

Position Overview

Working as a service advisor alongside a results-oriented and highly dedicated service team within a newly refurbished state-of-the-art showroom, you'll have the opportunity to help drive our vision of defining and maintaining the exacting standards to which BMW customers truly deserve.

Responsibilities

- Deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.




- Assist with the loading of the workshop to ensure efficient utilisation of workshop capacity.
- Carry out customer follow-up and prospecting activities to maintain and build the volume of work within the workshop.
- Accurately prepare and cost customer invoices to Group Standards.
- Build and maintain solid product knowledge through active participation in all manufacturer and internal training programs.
- Assist in meeting and exceeding key departmental performance indicator targets.

Qualifications

- Experience in a similar client-facing / customer service role.
- Excellent customer service skills including a pleasant welcoming manner and the ability to relate to a wide range of people both in-person and via telephone.
- Demonstrated computer literacy including Microsoft Office, Excel etc..
- Advanced MS office and general computer skills.

Benefits

- A competitive base salary, attractive commission plan, and a drive car or car allowance.
- An opportunity to work for one of the largest companies in the APAC region.
- Uncapped commission with unlimited earning potential.
- Be situated on the doorstep of one of the most earning potential markets in the country.
- Career development opportunities.
- Health & Wellbeing Bonus Claim, Birthday leave, and Study Support available.
- An employee benefits account with access to discounts on groceries, fuel, and more.
- A safe, friendly, diverse and supportive team environment.

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📌 Service Advisor (City of Parramatta Council)
🏢 Sime Darby Motors Retail (Australia
📍 City of Parramatta Council