Job Title

ICT Business Analyst – Mouri Tech Pty Ltd, Parramatta, NSW, AU.

Location & Contact

105, 49th Floor/8 Parramatta Sq, Parramatta NSW 2150. In person.

Employment Details

Full Time / Permanent. 38 hours per week, Monday to Friday 9 am – 5 pm. Salary: $100,000 (range $80,000 – $140,000). Superannuation: 12.50%.

Responsibilities

- Collaborate with business stakeholders, product owners, and technical teams to gather and translate business needs into actionable requirements.
- Drive requirement elicitation workshops, stakeholder discussions, and analysis sessions to define business objectives and expected outcomes.
- Analyze current-state processes and identify opportunities for process optimization, automation, and operational improvements.
- Support end-to-end project delivery activities by coordinating across cross-functional teams and ensuring alignment with project goals.
- Facilitate communication between business users and development teams to ensure requirements are clearly understood and implemented.
- Ensure traceability of requirements across project phases through documentation, validation, and change management activities.
- Participate in solution reviews, business process assessments, and functional evaluations to ensure alignment with business expectations.
- Contribute to project governance by supporting risk identification, issue management, and project status reporting.
- Assist in prioritization activities by evaluating business impact, dependencies, and implementation feasibility.
- Support continuous improvement initiatives by recommending process enhancements and operational efficiencies.

Duties

- Conduct requirement gathering sessions, stakeholder interviews, workshops, and discussions to capture business and functional requirements.
- Prepare and maintain business requirement documents (BRDs), functional requirement documents (FRDs), process flows, user stories, use cases, and acceptance criteria.




- Analyze business workflows, operational procedures, and existing systems to identify process gaps and improvement opportunities.
- Create process maps, workflow diagrams, and system interaction models to support solution design activities.
- Translate business requirements into detailed functional specifications for development and technical teams.
- Collaborate with project managers, developers, QA teams, and business stakeholders throughout the project lifecycle.
- Develop requirement traceability matrices (RTMs) to ensure complete mapping between requirements, design, testing, and delivery.
- Support sprint planning, backlog refinement sessions, prioritization exercises, and Agile ceremonies where applicable.
- Participate in solution validation activities, ensuring delivered functionality aligns with documented requirements.
- Develop test scenarios, support test case preparation, and participate in user acceptance testing activities.
- Coordinate defect triaging activities and assist teams in clarifying functional expectations during testing cycles.
- Support deployment activities by validating business readiness and ensuring solution adoption requirements are met.
- Prepare training materials, user guides, and process documentation to support operational transition activities.
- Conduct knowledge transfer sessions and training programs for end users and business teams.
- Monitor requirement changes, assess business impact, and maintain documentation version control.
- Support vendor coordination and third‑party interactions where external systems or integrations are involved.
- Provide ongoing support during post‑implementation phases to address functional issues and enhancement requests.
- Contribute to project reporting activities by maintaining requirement status, risks, dependencies, and milestone updates.

Skills Required

- Bachelor Degree or Higher Degree in IT, ICT, or related field.
- 5+ years of experience in IT, ICT, or related field.

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📌 ICT Business Analyst at Naveen's Immigration Services (City of Parramatta Council)
🏢 Naveen's Immigration Services
📍 City of Parramatta Council