The Lord Forrest Hotel Bunbury is seeking an experienced and hands‑on Front Office Manager to lead our Front Office team and oversee the day‑to‑day operation of reception, reservations and guest services. Reporting to the General Manager, you will be responsible for ensuring the highest standards of customer service, operational efficiency and team performance.
Located in the heart of Bunbury’s CBD, the Lord Forrest Hotel features over 100 guest rooms, extensive conference and function facilities, a restaurant and bar, and a range of leisure amenities. As a prominent asset recently brought under recent management within the 1834 Hotels portfolio, the property plays a key role in servicing both corporate and leisure markets in the South West region.
About the Role
- Lead, mentor and develop the Front Office team.
- Manage reception, reservations and guest service operations.
- Ensure exceptional guest satisfaction and prompt resolution of guest concerns.
- Oversee room allocations, arrivals, departures and inventory management.
- Maintain accurate cash handling, banking and reporting processes.
- Work closely with Housekeeping, Maintenance and Food & Beverage departments to ensure seamless hotel operations.
- Assist with staffing,
rostering, recruitment and training.
- Drive compliance with hotel policies, brand standards and workplace procedures.
- Monitor performance and identify opportunities to improve service delivery and operational efficiencies.
About You
- Previous experience in a Front Office Manager, Assistant Front Office Manager or senior hotel reception leadership position.
- Strong knowledge of hotel PMS systems.
- Exceptional communication and interpersonal skills.
- A genuine passion for customer service and hospitality.
- Proven leadership experience with the ability to motivate and develop teams.
- Strong organisational and problem‑solving skills.
- Experience with reservations, revenue awareness, reconciling, cash handling and reporting.
- Flexibility to work across a 7‑day roster, including weekends and public holidays as required.
What We Offer
- Opportunity to join the growing 1834 Hotels portfolio.
- Supportive leadership team and professional development opportunities.
- Autonomy to lead and shape the Front Office operation.
- Competitive salary package.
- Work in a high‑profile regional hotel with a strong reputation and loyal customer base.
#J-18808-Ljbffr
📌 Front Office Manager (Bunbury)
🏢 BWP Lord Forrest Hotel
📍 Bunbury
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.