An exciting opportunity is available for a Client Experience Advisor to join our innovative, not-for-profit aged care organisation that spans trusted residential care, flexible home care, luxury retirement living and an active communal base.

- Award-winning and innovative aged care provider, including recipient of Xref's Best Workplace Award 2026 and 2023 and Engage Change Champion Award 2023
- Wellbeing initiatives along with Employee Recognition lunches and daily staff meals
- 6 months fixed term contract on a full time basis
- Generous leave entitlements including 5 weeks annual leave and 12 ADOs per annum (pro-rata)
- Opportunity to join a vibrant and close-knit team
- Make a meaningful impact by coordinating an exciting client experience initiative across our residential care communities

The Role

Reporting to the Admissions Manager, you will act as the central coordinator and primary point of contact for the HELF program, ensuring the smooth delivery of services and communications throughout the client journey. In this six‑month contract role, you will be responsible for the implementation and ongoing management of Montefiore's Higher Everyday Living Fee (HELF) program across our residential care campuses. Working closely with residents, families and a broad range of internal stakeholders, you will help deliver a seamless client experience while ensuring compliance, operational excellence and exceptional customer service.

About You

- Demonstrated experience coordinating projects, programs or business initiatives involving multiple stakeholders




- Strong customer service and relationship management skills with the ability to communicate confidently and empathetically with clients, families and colleagues
- Experience in sales coordination, client administration, customer account management or similar customer-focused roles
- Experience using Salesforce or a similar CRM platform
- Robust written and verbal communication skills, including presentation and stakeholder engagement experience
- High attention to detail and commitment to compliance and documentation accuracy
- Intermediate to advanced Microsoft Office skills, particularly Word, Excel and Outlook
- Experience within aged care, healthcare, community services or a similarly regulated environment will be highly regarded

About Us

Montefiore is an award-winning, Sydney-based aged care provider, with a proud 135-year history as a non‑profit organisation founded on Jewish values. With a workforce of approximately 1,200 staff, we support older members of the community to live with choice, dignity and wellbeing through trusted residential care, flexible home care and luxury retirement living.

What We Offer

We offer a competitive remuneration package that includes NFP salary packaging, generous leave entitlements (including 5 weeks annual leave and 12 ADOs per annum, pro‑rata) and a highly supportive workplace culture with a genuine passion for continuous improvement and excellence.

All offers of employment are dependent upon successful completion of the organisation's pre-employment check process. This includes (but is not limited to) the requirement to be willing to obtain a Criminal History Check.

Application closing date: 20/08/2026.

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📌 Client Experience Advisor (City of Randwick)
🏢 Montefiore
📍 City of Randwick