Position Title: Corporate Account Manager

Reports to: Head of Accounts

Direct Reports: NIL

Location: Sydney

Role Purpose:

The Corporate Account Manager manages Baidam’s corporate client portfolio with a focus on retention, repeat business and scalable growth, maintaining consistent account management practices across the designated patch.

When juggling all aspects of your role, “glass balls” need to be kept in the air and cannot be dropped. These are the absolute priorities that define success in your role:

- Build and maintain sustainable client partnerships by focusing on long-term retention, loyalty, and portfolio growth.
- Proactively identify and pursue opportunities for repeat business, upselling, and account expansion to drive portfolio value and scalable growth.
- Prioritise time and effort according to client value and avoid over-investing in low-value clients and ensure high-value clients receive premium service.
- Work with leadership to build best practice and consistency in corporate account management.
- Safeguard commercial outcomes by managing margins effectively.
- Maintain up-to-date, accurate records for all accounts, and monitor for recurring issues, elevate and address these early with a solutions mindset.

The “Rubber Balls” - BAU

Business as usual responsibilities mean routine, ongoing tasks and duties that are essential to keeping your core functions and daily operations running smoothly and efficiently. These include the following:

Corporate Account Delivery

Minimum Expectations

- Regularly review portfolio to decide which accounts need the most attention and allocate your time accordingly.
- Set up and stick to a routine schedule for checking in with clients, to keep the relationship active and ensure issues are addressed promptly.
- Tailor your level of service and communication to match each client’s needs and the complexity of their account.
- Evangelise Baidam capability beyond procurement




- Maintain up-to-date records on all accounts and ensure documentation is accurate and accessible.
- Monitor your accounts for recurring issues or patterns, such as repeated complaints or missed deadlines, and flag these with your manager or team early with a solutions mindset.

Performance Metrics

Client experience consistency measured in feedback

Growth in services sales

Understanding of key partner portfolio

Commercial Performance

Minimum Expectations

- Review pricing for each account regularly and check that renewal proposals stick to agreed guidelines; follow up immediately on any inconsistencies or exceptions.
- Scan your portfolio to spot accounts where upsell or cross-sell could be relevant, and schedule calls or emails to discuss these offers with clients.
- Proactively update your manager or team with key client issues or feedback so you can adjust your approach or prioritisation.
- Update account forecasts and review accuracy against targets.
- Monitor performance dashboards and financial reports to spot emerging trends or risk across multiple accounts.
- Regularly review portfolio performance, identify underperforming accounts and take corrective action as needed.

Performance Metrics

Maintenance of GP %

Growth in portfolio revenue and GP

CRM Maintenance:

Forecast accuracy

Customer Activity Updates

Leadership & Capability

Minimum Expectations

- Collaborate effectively with all business units
- Commercial Acumen Monitor account margins and ensure all accounts are meeting profitability targets.
- Participate in regular team meetings, presenting updates as required
- Early escalation where required.





Performance Metrics

Internal stakeholder feedback

Minimum Expectations

- Review and update CRM ensuring consistency and accuracy.
- Maintain records of approvals and ensure procedures are followed
- Identify portfolio‑level risks and upscale trends early, highlighting potential issues such as declining margins or client dissatisfaction.
- Maintain renewal schedule to reduce attrition

Performance Metrics

Improved early risk identification

Strategic Planning & Continuous Improvement

Minimum Expectations

- Balance retention and growth across the portfolio
- Improve performance without compromising client experience
- Proactively suggest improvements to processes, tools, or client engagement methods based on your experience.
- Support joint planning and forecasting activities, providing input on opportunities.

Performance Metrics

Reduction in low-value, high-effort accounts

Expected Behaviours and Competencies

- Solid time management skills, prioritises tasks efficiently, and maintains clear records and schedules to ensure deadlines are met and workloads are balanced.
- Maintains focus and attention to detail to consistently delivers high-quality outcomes even under pressure.
- Anticipates potential issues before they arise, addresses challenges without shifting blame.
- Exceptional communication skills, with the ability to express ideas and information clearly and confidently.
- Ability to engage confidently with all levels of stakeholders building positive relationships and collaborating effectively.
- Delivers on promises, maintains transparency and applies fairness and integrity in all interactions.
- Actively seeks feedback and new opportunities to enhance performance, simplifies processes, and adopts best practices to increase efficiency and effectiveness without unnecessary complexity.
- Role models professional standards and CHOICE values in all interactions.

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📌 Corporate Account Manager (City of Sydney)
🏢 Baidam
📍 City of Sydney