Night Guest Service Agent – Oaks Cypress Lakes Resort

We are looking for a Full Time Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we’d love to hear from you.

Key Responsibilities Include:

- Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
- Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.

Shift Details (subject to change):

- 38 hours per week
- Shift times: 8:15pm to 6:45am OR 10:00pm to 6:00am

Hourly Rates (excluding superannuation):

Monday – Friday: $27.97 per hour + penalties

Saturday: $34.96 per hour + penalties

Sunday: $41.96 per hour + penalties

Successful candidates will have:

- Demonstrated background in delivering high-quality service within a hotel, hospitality,



or customer-facing environment.
- Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
- Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
- Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
- Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
- Fully committed to a energetic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Benefits

- Career Growth : Learning and development programs to boost your career.
- Exclusive Hotel Deals : 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks : International accommodation discounts across our hotel brands.
- Retail Rewards : Cashback and discounts at 400+ top retailers in AU/NZ.
- Experiences : Discounted entertainment and activities.
- Banking and Insurance : Exclusive health insurance offers and workplace banking benefits.
- Wellness Boost : EAP and tailored wellness support.

We are accepting applications from candidates who have working rights within Australia or New Zealand.

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📌 Night Guest Service Agent (Maitland)
🏢 Minor International
📍 Maitland