Job Description

Our team is looking for a Client Liaison Officer to join us full‑time on a 12‑month fixed‑term contract. The role involves assisting people to understand the services Guide Dogs NSW/ACT can provide, completing the intake process for new clients, ensuring clients have a service agreement, and entering all referrals into the client management system for the relevant services.

Key Accountabilities

- Deliver timely, accurate and helpful service to our clients via phone, email and face‑to‑face;
- Provide clients with support and guidance surrounding funding and eligibility;
- Capture and maintain accurate client data in the client management system;
- Ensure that service agreements are in place for all clients;
- Achieve NPS and customer satisfaction KPIs;
- Provide backup support for our St Leonards reception team.

Key Knowledge & Experience

- Completion of an administration qualification and/or experience in a similar role;
- Superior customer service skills, with demonstrated ability to liaise professionally, sensitively and appropriately with a broad range of clients. Experience supporting or working with people with vision impairments will be highly regarded;
- A team player with a friendly, flexible and adaptable approach;
- Excellent interpersonal, verbal and written communication skills with the ability to relate to a range of stakeholders including clients, staff and other organisations via phone, email and in person;
- Strong computer skills,



especially in client management systems, Microsoft Word, Excel, Outlook and PowerPoint;
- Demonstrated drive and ability to organise, prioritise and complete the duties assigned.

Benefits

- A competitive remuneration package commensurate with skills and experience, including tax‑free salary packaging of up to $15,900;
- EAP – Employee Assistance Program counselling sessions;
- Me Days – Two paid days per year to support your health and wellbeing;
- Paid parental leave – 13 weeks paid leave;
- Option to purchase up to 4 additional weeks of leave each year;
- Employee perks program and reward and recognition program;
- Support for professional development, including paid study leave and educational assistance;
- Join an organisation that makes a meaningful and positive impact on society.

Equal Employment Opportunity

Guide Dogs NSW/ACT are proud to be an inclusive workplace that reflects our clients and the broader community and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We offer equal employment opportunity regardless of disability, gender or gender identity, race, religion, sexual orientation, age, marital or domestic status, carer status, or political opinion.

If you require an adjustment within the recruitment process, please contact to inform us of your preferred method of communication.

#J-18808-Ljbffr

📌 Client Liaison Officer (City of Parramatta Council)
🏢 Guide Dogs NSW/ACT
📍 City of Parramatta Council