It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

About the role

We have a Permanent Part‑time (0.8 FTE – 30 hours per week) hybrid opportunity for a Sales and Customer Service Consultant, internally referred to as a Local Community Consultant, at our Modbury SA store.

Responsibilities

- Help customers choose the right health cover and services.
- Support them across multiple channels – in‑store, over the phone, online, and in the community.
- Build lasting relationships and trust through personalised conversations.
- Solve everyday challenges and share ideas to improve how we work.
- Work a flexible rotating roster Monday to Friday with alternating Saturday work (Saturday store hours are 9 am‑5 pm). Hours rotate between 8:30 am‑6:30 pm; rostered hours after 5 pm will be working‑from‑home shifts.
- Be part of geographically based, cross‑functional teams, with a shared goal to build stronger community connections, deepen trust, and deliver more personalised support.

What we’re looking for

- You don’t need health insurance experience – we’ll teach you that. If you have skills in customer service, sales, health, retail, or community engagement, you could be a great addition to our team.
- Great at building rapport and explaining things clearly.




- Comfortable using technology and learning new systems.
- A team player who is adaptable and proactive.
- Detail‑focused and committed to protecting customer privacy.

What you’ll get

- Competitive salary package plus 12% super and monthly incentives.
- Benefits: health cover discounts, wellbeing programs, flexible work, and more: the-medibank-experience/
- Purpose‑driven work: help improve health and wellbeing in your community.

Benefits and work life

Versatile: work in‑store, from home, on‑site with partners, and out in the community.

Health & wellbeing: access virtual GP consultations, 24/7 Employee Health Support Line, health coaching, pregnancy and parenting support and more.

Subsidised private health insurance plus fully subsidised Healthy Living Extras.

Leave: paid parental leave, volunteer leave, community leave, cultural leave, a Good Health Day and more.

Growth & development: career pathways, learning programs, and opportunities to innovate within community teams.

Inclusive culture: seven employee networks supporting belonging and inclusion.

Inclusion and Accessibility

We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender‑diverse candidates and candidates with a disability.

Medibank recognitions

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work.

#J-18808-Ljbffr

📌 Customer Service and Sales Consultant (Tea Tree Gully)
🏢 Medibank
📍 Tea Tree Gully