Benefits

- Great career paths and development with an entrepreneurial organisation
- Free facility access
- Opportunity to make a real difference to our community

WA, Loftus Recreation Centre - Leederville 6007

Role

Our Customer Service Officers are the heart of our business, providing important services such as reception duties, membership sales, and delivering quality customer service at all times in accordance with our established operational routines and procedures. This is a casual role for weekday evenings and some weekend work.

The primary responsibility of our Customer Service Officers is to deliver first class services to our customers, ensuring they are in line with our Mission, Vision and Values.

Key Responsibilities

- Provide excellent customer service to all customers, both in person and over the telephone or by email
- Apply sound cash handling principles and use of Point of Sale (POS) systems
- Provide customers inquiring about memberships with the information they need, and possess the confidence to sell memberships
- Membership administration duties such as suspensions and cancellations
- Use our systems to contact potential members throughout their customer journey
- Promote the centre's services and programs to customers and accept customer bookings and enrolments




- Develop and maintain good working relations with customers
- Promote and exercise good public relations at all times
- Open or close the centre in accordance with security and safety procedures

Qualifications and Skills

- Positive, friendly, helpful and energetic work style
- Computer literacy and familiarity with software packages and point of sale systems
- Experience in the leisure industry is desirable
- Current First Aid Certificate (Workplace Level 2)
- Current CPR Certificate
- Police Check
- Working with Children Check

Previous experience in a similar role is desirable; however, candidates with a friendly attitude and a customer service mindset are encouraged to apply.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+), and people with disability.

We are committed to providing a child protected environment. Successful applicants will be required to obtain a national police check and a Working with Children check.

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📌 Customer Service Officer (City of Vincent)
🏢 Belgravia Leisure
📍 City of Vincent