About the Opportunity
A growing Managed Service Provider (MSP) based in Sydney's Northern Beaches is seeking a hands-on IT & Systems Support Technician to join their team. This role offers a balance of in-office remote support and on-site client visits across Greater Sydney. You will be the technical contact for a diverse portfolio of small-to-medium businesses, delivering end-to-end support across systems, user devices, and network infrastructure.
Key Responsibilities
- Tier 1-2 Technical Support: Resolve client queries via phone, email, remote management tools, and in office visits.
- System & Hardware Deployment: Provision, setup, and support Windows & macOS laptops, desktops, mobile devices, and peripherals.
- Cloud & Network Administration: Manage Microsoft 365, Azure AD, 3CX, and core network devices (routers, switches, firewalls, Wi-Fi).
- On-Site Deliveries: Travel to client sites for installations, hardware deployments, and technical troubleshooting.
- Client & Incident Ownership:
Maintain complete ticket lifecycle documentation and identify recurring issues to improve client operations.
What We Are Looking For
- MSP Experience: 2+ years of technical support experience in an MSP environment.
- Technical Stack: Proficiency in Windows, macOS, Microsoft 365, Azure AD, RMM platforms, basic networking (TCP/IP, DNS, VLANs, firewalls), and backup solutions.
- Client-Facing Skills: Excellent spoken/written English with strong face-to-face service and problem-solving skills.
- Mobility: Current Australian Driver’s License and access to a reliable vehicle for client site visits (mileage reimbursed).
- Requirements: Ability to pass a National Police Check.
Package & Benefits
- Salary: $80,000 - $100,000 Base + Super (negotiable based on experience) + Performance Bonus.
- Travel: Kilometre allowance / mileage reimbursement for work travel.
- Growth: Employee discounts, professional development, and industry certification support.
- Schedule: Full-Time, Monday - Friday.
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