Overview

Pacific Smiles Group is looking for an IT Support Officer (officially a Technical Services Officer) to join our IT team at our head office in East Maitland. This is a full‑time, fully onsite role—five days a week—providing hands‑on technical support to our corporate teams, alongside remote support to staff across the wider business through our Jira ticketing system.

Responsibilities

- Provide Level 1/2 technical support to corporate teams onsite at our East Maitland head office.
- Manage, triage and resolve support requests through the Jira ticketing system.
- Deliver remote support to staff across the business.
- Set up and support workstations, devices, user accounts and access.
- Troubleshoot hardware, software, networking and end‑user issues.
- Collaborate with the wider IT team to resolve issues quickly and professionally.
- Maintain clear, accurate records of issues and resolutions within the ticketing system.

Qualifications

- 1–3 years of IT support experience (Level 1/2).




- Experience working with a ticketing system (Jira or similar).
- Strong troubleshooting and communication skills.
- Customer‑first approach, with the ability to explain technical concepts clearly to non‑technical staff.
- Confidence working both independently and as part of a team.
- A proactive, qualified attitude.

Why Join Us?

Pacific Smiles Group is on an exciting growth trajectory, giving you real opportunities to develop your skills, take on new challenges and build a long‑term career. You’ll join a welcoming, down‑to‑earth team and a corporate culture that people actually rave about—supportive, collaborative and refreshingly friendly.

Learn from experienced IT leaders, receive the equipment you need from day one and enjoy ongoing training and career development opportunities.

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📌 IT Support Officer (Maitland)
🏢 Pacific Smiles Group
📍 Maitland