Job Overview

Bolton Clarke Group is one of Australia’s largest independent, not-for-profit providers of home care, retirement living, and residential aged care. The residential group operates nationally and internationally, owning 88 aged care homes across QLD, NSW, VIC, SA & WA, including the Allity, McKenzie & Acacia Living Group.

About the Role

The Schedule Coordinator will manage client schedules, assigning staff based on required skills and minimising inefficiencies. Responsibilities include aligning staffing resources with client needs, maintaining accurate scheduling records, handling queries from the Customer Service Centre, and contributing to process improvements.

Key Responsibilities

- Coordinate and manage client schedules by assigning appropriate staff with the required skills and optimising resources to minimise travel time and administrative tasks.
- Communicate effectively with the Customer Service Centre and care recipients, addressing queries related to schedules and external providers promptly.
- Ensure accurate and timely documentation of scheduling activities using the organisation’s software systems, keeping detailed records of client visits, staff assignments, and changes.
- Collaborate with Site Managers and the Manager of Scheduling to adjust schedules and meet service delivery objectives.

Qualifications & Experience





- Experience in a scheduling or resource‑management environment.
- Strong knowledge of scheduling systems, workforce management software, and customer‑service management.
- Proficiency in data analysis and reporting, resource management and Microsoft Office.
- Excellent customer‑experience, communication, adaptive thinking, planning and prioritisation skills.

Location & Schedule

Based in the Bundoora office, operating on a rotating roster between 6:30am–5pm, Monday‑Friday. Weekend availability may be required occasionally.

Benefits

- Excellent work/life balance with shifts that suit your personal needs.
- Caring team workplace with strong clinical and allied health support.
- Career progression and development opportunities.
- Generous salary packaging and not‑for‑profit tax benefits – claim up to $18,550 tax‑free private health insurance and gym discounts.
- Employee Assistance Programme for staff and family.

Diversity & Inclusion

Bolton Clarke expects its staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status. Appointment to this position and ongoing employment is subject to a commitment to supporting diversity and inclusion.

For further queries, contact Ashleigh Trott at .

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📌 Schedule Co-ordinator (City of Banyule)
🏢 Bolton Clarke Group
📍 City of Banyule