- UniSC Clinical Trials | Health Hub Morayfield, UniSC Southbank or UniSC Sunshine Coast
- Level 3, $66,555- $74,301 p.a., plus up to 17% employer superannuation
- Full-time, fixed-term appointment for 12 months

The Opportunity

Join UniSC Clinical Trials as a member of our Participant Recruitment Team, where you’ll play a key role in connecting community members with clinical trial opportunities. Guided by the Participant Recruitment and Experience Coordinator, you’ll engage with applicants across multiple platforms, conduct pre-trial phone screenings, and ensure every interaction is welcoming, informative, and professional. You’ll help assess suitability, manage communications, and support process improvements while working closely with stakeholders across trial planning, marketing, and delivery.

Please note, this role may require flexibility with work hours and locations, including attending external events and supporting the operations of confinement trials.

For more information, please visit us online: UniSC Clinical Trials

You will

- assume responsibility for contacting and engaging registered participants for Clinical Trials across the network, completing pre-screening activity via multiple channels to determine initial eligibility for in clinic screening and enrolment;
- engage with key clinical staff to elevate medical questions confirming eligibility and manage the screening bookings process and resources to secure screening appointments; and
- contribute to the culture and process of continuous improvement of clinical trials recruitment activities, providing feedback and insight to key stakeholders regarding pre-screening activities and metrics, and reacting promptly to the evolution of resources and processes.

About you

You’re a proactive multitasker with an eye for detail and accuracy, especially when navigating multiple digital platforms in a fast-paced environment. Your adaptability allows you to respond confidently to shifting priorities, always maintaining a strong focus on quality and results. With a cooperative mindset, you build strong, trusted relationships across teams and stakeholders, helping to drive seamless operations and positive outcomes.

You will possess





- A minimum of 2 years’ experience in a contact centre environment with an administration qualification or equivalent combination of relevant experience, education and training;
- Demonstrate exceptional customer service and communication skills to effectively build rapport leading to open and honest conversations whilst having empathy for individuals’ personal circumstances;
- Demonstrate a high level of digital dexterity with the ability to learn new CRM systems (preference given to RealTime CTMS experience or similar);
- Comfort asking consumers questions relating to their health, medical history and lifestyle choices - prior experience in a medical administration, health or related role would be an advantage;
- Sound understanding of privacy principles governing health information; and
- Experience analysing data, recognising trends and providing feedback, collaborating with key stakeholders across an organisation to improve processes and outcomes.

Don’t meet every requirement? At UniSC, we understand that your work and life experiences can be just as valuable. If you’re excited about this role but your CV doesn’t align perfectly with our position description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at or call .

Position Description

_Participant Recruitment Associate - Contact Centre.pdf





UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.

Applications for this position close midnight, Thursday 30 July 2026.

Odette Attiwell
Participant Recruitment and Experience Coordinator – UniSC Clinical Trials
Telephone:
Email:

We’re all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold‑winning athletes and award‑winning alumni.

We’re one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland and growing footprint in major capital cities.

Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 13 fields ranked well above world standard in the Excellence in Research for Australia (ERA) rankings, demonstrating outstanding performance across key disciplines. At UniSC, you will have the opportunity to make a meaningful impact on the educational landscape and contribute to shaping the future for generations to come.

We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We’re not afraid to be different, and we’re looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.

Our Culture & Benefits

- Our collaborative, passionate and welcoming culture is what really sets us apart.
- Modern teaching & research facilities.
- Professional development and career pathway opportunities.
- We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
- Flexible work arrangements & generous leave options.
- Salary packing options + 17% Super.
- EAP, fitness passport & discounted private health.

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📌 Participant Recruitment Associate - Contact Centre (Internal Only) (Sunshine Coast Regional)
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