- Play a vital role in delivering essential water and wastewater services.
- Join a supportive 24/7 Control Room team using industry-leading technology.
- Make a real impact for our customers and community every day.

As a Control Room Officer, you will monitor and coordinate Unitywater's potable water, recycled water, sewer reticulation, and operational technology networks on a 24/7 basis. You will provide real‑time situational awareness, efficiently dispatch reactive maintenance and service requests, support field crews, and contribute to the timely restoration of network services while maintaining compliance with regulatory and safe drinking water requirements.

Working closely with Operations Planning, Field teams, and other stakeholders, you will ensure resources are effectively utilised, customer impacts are minimised, and operational risks are managed. This role requires strong analytical skills, sound judgement under pressure, exceptional communication, and a commitment to delivering outstanding customer service while upholding Unitywater's values of safety, accountability, collaboration, and continuous improvement.

This is a maximum term role until the end of January 2027 with potential for extension, based at our Maroochydore Head Office.

About the team

The Control Room team is a close‑knit, supportive group that works together around the clock to keep our essential services running. Collaboration, clear communication, and trust are at the heart of everything we do, and you’ll be surrounded by experienced professionals who are committed to sharing their knowledge and helping each other succeed. If you enjoy solving problems, working as part of a highly capable team and making a real difference to the community every day, you’ll feel right at home.

About you

- Experienced in fast‑paced, 24/7 operational environments where critical thinking, sound judgement, and timely decision‑making are essential.
- Demonstrated ability to monitor operations, prioritise and dispatch work effectively,



ensuring customer service standards and operational response times are consistently achieved.
- Strong customer focus with excellent verbal and written communication skills, building positive relationships with internal teams, field staff, contractors, and customers.
- Proficient in using maintenance management and operational systems, including SCADA GIS, CMMS, or similar technologies, while maintaining accurate documentation and records.
- Highly organised and resilient, with the ability to manage multiple priorities, remain calm under pressure, and take ownership of resolving operational issues from start to finish.
- Committed to workplace health and safety, regulatory compliance, and supporting safe drinking water requirements through adherence to policies, procedures, and best practice.

Working at Unitywater

- Flexibility – we value flexibility and support work‑life balance with hybrid and versatile working, purchased annual leave, and access to floating public holidays.
- Wellbeing – we offer several initiatives to support your wellbeing such as discounted private health insurance, salary packaging, employee assistance program, and retailer discounts.
- Learning and Development – we offer opportunities to feed your curiosity, including a Walk on Country experience, study assistance, a dedicated learning program, and professional memberships.
- Diversity – we celebrate and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. We invite you to join our dedicated employee networks focused on First Nations Reconciliation, LGBTQIA+, CALD, Gender, Life Stage, Disability and Accessibility.

About us

Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. We operate on Kabi Kabi, Jinibara and Turrbal Country, proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa. We are a water utility serving one of the fastest growing regions in the country.

Applications close

30 July 2026

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📌 Control Room Officer (Sunshine Coast Regional)
🏢 Unitywater
📍 Sunshine Coast Regional