We are seeking a talented individual to join our Claims team at Marsh . This role will be based in the Brisbane – Newstead office. This is a hybrid role that requires working at least three days a week in the office.

As a Liability Claims Consultant , you will manage our public liability/professional indemnity claim files, including claims falling within the Personal Injuries Proceedings Act, from initial contact to assessment, investigation, and resolution. The role involves liaising with internal staff, clients, claimants and providers in an administrative capacity via telephone and email. It is significant that you are comfortable working in an office workplace with a high level of administration and communication skills both via email and telephone.

Responsibilities

- Liaising with clients, claimants, and service providers
- Providing analysis of claims as required
- Preparing necessary correspondence to advance/resolve claims
- Regularly reviewing and updating claims information

Qualifications

- Experience in end-to-end management of complex claims
- Excellent customer or client service skills, with proven experience
- Ability to enter information accurately and swiftly into databases
- Excellent communication skills, with consideration and respect for ethnicity and cultural diversity




- Proficient in using Microsoft Office products to support administration requirements of the role
- Able to manage changing priorities and adapt to changing circumstances
- Motivated to succeed through being results oriented while maintaining client focus and a professional attitude

Desired Qualifications

- A Degree in Law (practicing certificate not required)
- Knowledge of the Personal Injuries Proceedings Act and Civil Liability Act will be viewed favourably
- Willingness to accept responsibility and accountability for own decisions and work
- Ability to navigate multiple internal systems while adhering to the Privacy Act 2000
- Self‑starter and self‑motivated
- Advanced Excel and Word skills

Perks

- Professional development opportunities, interesting work and supportive leaders
- Vibrant and inclusive culture with talented colleagues to create new solutions and have an impact for clients and communities
- Range of career opportunities, benefits and rewards to enhance well‑being

Marsh is committed to creating a diverse, inclusive and flexible work environment and will consider applicants from all backgrounds.

Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

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