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Chipo Chiyangwa

Gambler’s Help Service, Team Leader

Located in Gippsland, full-time, permanent

- Join a not-for-profit health care provider who is getting back to what matters
- Flexible role that works with people experiencing gambling harm
- Total remuneration package of $111,365 per annum including superannuation and the full optional benefit of salary packaging.

Why Latrobe Community Health Service?

At Latrobe Community Health Service, we aim to prevent health problems through information and awareness, and to intervene sooner through the delivery of truly integrated healthcare. Our origins are in Gippsland regional Victoria, but we have grown rapidly in recent years. Our services include general practice (GP); nursing; allied health; dental; counselling and psychology; gambling support; alcohol and drug treatment; migrant and refugee settlement services; social connection; carer support services and National Disability Insurance Scheme (NDIS) in partnership with the NDIA.

What you’ll be doing in this role?

This role works with people who are experiencing gambling harm – people who are self‑referring for their own problems or people who are affected by someone else’s gambling issues. The role aims to ensure easier access to all Gamblers Help services at LCHS with the emphasis on easy access to the Therapeutic and Financial Counsellors. The role will also focus on promotion of the Counselling roles in the team. You will also have excellent computer skills especially with data and client management systems. A sound knowledge of the health and community services sector would be desirable.

Your Work Will Include

- Respond promptly to client inquiries with up‑to‑date and accurate information
- Respond to referrals from clients and agencies for Gamblers Help services
- Ensure the effective coordination of first appointments and allocated referrals to Therapeutic and Financial Counsellors
- Provide brief interventions and manage waitlist for Gamblers Help Services




- Manage and maintain the calendar booking system
- Maintain processes, policies and work instructions relevant to intake process
- Promote and raise awareness of Gamblers Help and, in particular, the counselling services to internal and external stakeholders in conjunction with the Community Engagement Workers
- Participate in team meetings, supervision sessions and quality projects relevant to position
- Meet service delivery key performance outcomes within productivity requirements
- Other duties commensurate with position or as requested by management

What We’re Looking For

- An understanding of the needs of people and families impacted by harmful gambling
- Experience and knowledge of working in the health and/or community sector
- Relevant tertiary qualification in Community Services or equivalent discipline
- A current Victorian Drivers Licence
- A current Working with Children Check

What’s in it for you

- ADO each month (full‑time staff only)
- Optional Salary Packaging (including novated leasing)
- Access to discounted Private Health Insurance
- Training & Development (Online & Onsite)
- Career Progression Opportunities
- Flexible Working Arrangements

Latrobe Community Health Service is committed to better health, better lifestyles, robust and inclusive communities.

As an Equal Opportunity employer, we encourage applications from people who are from different backgrounds, including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background. We look for the right values, skills and knowledge to build our capabilities so that we can best deliver for our community. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email

Latrobe Community Health Service (LCHS) is committed to promoting the safety and well‑being of all children and young people accessing our services. Child Safety | Latrobe Community Health Service (lchs.com.au)

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📌 Intake and Promotions Officer (East Gippsland Shire)
🏢 Latrobe Community Health Service
📍 East Gippsland Shire