Customer Service Representative

Location: Bega, NSW

Rate: $38.89 per hour + Super

Contract End Date: 18th January 2027

Start Date: ASAP (pending checks)

Hours: Part time- 20 hours per week.

About the Role

Provide assistance, advice, source information and deliver customer support services, for multifaceted enquiries and complaints to facilitate the effective operation of the business in order to ensure outstanding customer service.

Key Responsibilities

- Respond to multifaceted enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via a range of interaction channels, as per organisational processes and standard to ensure optimal service delivery and put the customer at the centre
- Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
- Provide accurate, effective and high-quality customer service consistent with the vision, mission, values, practices and procedures to ensure optimal service delivery and a positive customer experience
- Provide high level advice and assistance to build customer capability regarding products and services
- Accurately receipt, record and resolve customer complaints and escalated enquiries to ensure timely and effective outcomes for customers
- Perform administrative activities, including the creation and updating of records,



in line with privacy requirements and legislative obligations to ensure the integrity of information and to support effective service delivery
- Contribute to continuous improvement initiatives through new ideas and identification of opportunities to improve the efficiency of work processes and the implementation of changes in the workplace

The Successful Candidate

- Looking for candidates with 2 - 3 years customer service experience (call centre, admin, retail)
- Need excellent written and verbal communication skills
- Previous gov experience is preferred but not required
- Looking for candidates who have previously worked in an office environment

Intermediate computer skills required -

- Typing
- Using mouse and monitor
- Strong email etiquette
- Proficient in Microsoft office suite, particularly Outlook and Teams
- Specific software will be taught however contractors need to be technically savvy and have the ability to pick up systems quickly

About You

To be successful in this role, you will have:

- 2–3 years’ experience in a similar customer service role
- Strong attention to detail and accuracy
- Intermediate computer skills required
- Proficiency in the Microsoft Office 365 suite (Word, Excel, Outlook, Teams)

- Need excellent written and verbal communication skills
- Looking for candidates who have previously worked in an office workplace

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📌 Customer Service Officer (Bega)
🏢 Whizdom
📍 Bega