Reasons to Apply – At a Glance

Australian Citizenship is required.

This role offers the chance to make a meaningful impact while building your skills in administration and customer service.

Join a growing Federal Government agency with a robust focus on operational excellence and career development.

Enjoy flexibility and stability, a competitive hourly rate, and the potential for extension or permanency.

Your New Company

Your organisation delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals. As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level.

Your New Role

You will be responsible for:

- Acting as the first point of contact for participants and stakeholders, providing clear advice and support.
- Managing and resolving participant matters by actioning planning tasks in line with relevant legislation.
- Delivering front reception support, including assisting with self-help kiosks and online services.
- Responding to enquiries via phone, email, and in person, and referring to appropriate services when required.
- Coordinating appointments and ensuring accessibility for all participants.
- Performing data entry, maintaining accurate records,



and recording feedback and complaints in business systems.

What You Will Need to Succeed

The successful applicant will demonstrate:

- Strong communication skills with the ability to engage empathetically with participants.
- A commitment to delivering high-quality customer service and supporting individuals with disabilities.
- Ability to manage multiple priorities efficiently and maintain attention to detail.
- Problem-solving capability to identify issues and develop practical solutions.
- Knowledge of disability services and frameworks (or willingness to learn).
- Ability to work collaboratively in a team environment and adapt to changing priorities.
- A compassionate and empathetic approach to supporting individuals with disabilities.

The Logistics

Opportunities based in Boronia & Dandenong, VIC.

Contract through until December 31st, 2026, with the possibility of extension or permanency.

Hourly rate of $37.36 + super.

Full time contract - 5 days in office.

Australian Citizenship is required.

What You’ll Get in Return

- An prospect to progress your career with a large Federal Government agency.
- A positive and open working culture, with training provided.
- Weekly pay cycle.
- Online timesheet submission and approval.
- Nominated superannuation fund.

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📌 Participant Support Officer (Melbourne)
🏢 Rashi Joshi
📍 Melbourne