Lead the Future of Aftersales at Callaghan Motors

At Callaghan Motors, we believe exceptional customer experiences start with exceptional people.

As one of South West Victoria’s longest established and most respected family‑owned dealerships, we’ve proudly served our community for more than 90 years. As we continue to grow, we’re looking for an experienced Fixed Operations Manager to lead our Service and Parts departments, build capability across our teams and help shape the future of our aftersales business.

Whether you’re looking for the next step in your leadership career or considering a sea change, this is an opportunity to combine a rewarding career with the lifestyle that South West Victoria is known for. Enjoy coastal living, a solid sense of community and the chance to make a genuine impact within a business where your contribution will be recognised.

About the Role

Reporting to the Directors, you will provide strategic and operational leadership across our Service and Parts departments. You’ll work closely with department leaders to drive operational excellence, strengthen financial performance and foster a culture built on accountability, collaboration and continuous improvement.

This is more than an operational leadership role. It’s an opportunity to influence culture, develop people and shape the future of our aftersales business. Whether you’re reviewing business performance, coaching a Service Advisor, supporting the workshop team or helping resolve a customer concern, you’ll be a visible, hands‑on leader who leads by example.

What Success Looks Like

In your first 12 months, you will:

Build a high‑performing Service and Parts leadership team.

Improve workshop productivity, efficiency and customer experience.

Strengthen collaboration across departments.

Increase customer retention and satisfaction.

Create a culture where people enjoy coming to work and customers confidently recommend Callaghan Motors.

Key Responsibilities

Leadership & People

Lead, coach and develop the Service and Parts teams.

Build an engaged, accountable and customer‑focused culture.

Recruit, mentor and develop future leaders.





Conduct regular performance conversations and development planning.

Foster collaboration across Sales, Service and Parts to deliver exceptional customer outcomes.

Operational Excellence

Oversee the day‑to‑day operations of the Service and Parts departments.

Drive workshop productivity, efficiency and utilisation.

Optimise parts inventory management and operational workflows.

Ensure compliance with manufacturer standards, warranty requirements and dealership policies.

Promote a safe, organised and high‑performing workplace.

Identify and implement continuous improvement initiatives that enhance performance and customer experience.

Customer Experience

Champion exceptional customer service across every interaction.

Build long‑term customer loyalty through outstanding aftersales experiences.

Monitor customer feedback and implement improvement initiatives.

Professionally manage and resolve escalated customer concerns.

Ensure every customer interaction reflects the values and reputation of Callaghan Motors.

Commercial Performance

Deliver departmental revenue, gross profit and profitability targets.

Develop and manage budgets, forecasts and operational plans.

Monitor key financial and operational KPIs and use data to drive decisions.

Identify opportunities to improve efficiency, profitability and customer retention.

Work closely with the Dealer Principal to achieve strategic business objectives.

About You

You’re an experienced automotive leader who enjoys developing people just as much as improving business performance.

You are commercially minded, customer focused and thrive on creating environments where teams perform at their best. You build trust quickly, communicate openly and aren’t afraid to roll up your sleeves when needed.

You will bring:





Proven leadership experience within an automotive dealership, ideally across Service, Parts or Fixed Operations.

Strong commercial and financial acumen.

Experience leading operational improvement and delivering measurable business results.

A collaborative leadership style that brings out the best in others.

Excellent communication and relationship‑building skills.

A continuous improvement mindset and a passion for delivering exceptional customer experiences.

Why Join Callaghan Motors?

Joining Callaghan Motors means becoming part of a business with a proud history and an exciting future.

We offer:

The opportunity to shape the future of our aftersales business.

A respected family‑owned dealership with more than 90 years of local success.

A loyal customer base and strong community reputation.

The autonomy to make decisions and influence outcomes.

A collaborative leadership team committed to continuous improvement.

Ongoing investment in your professional development.

A genuine opportunity for a sea change, with world‑class beaches, excellent schools, affordable living, shorter commutes and a welcoming regional community, all while building your career with one of South West Victoria’s leading automotive businesses.

Considering relocating?

We welcome applications from experienced leaders looking to make a lifestyle change. Relocation support may be available for the right candidate.

Key Measures of Success

Success in this role will be measured by:

Service and Parts profitability.

Workshop productivity and efficiency.

Customer Satisfaction Index (CSI).

Customer retention and repeat business.

Labour and Parts gross profit.

Warranty compliance.

Team engagement and retention.

Safety and compliance outcomes.

Ready to Make an Impact?

If you’re an experienced automotive leader looking for the opportunity to influence culture, develop people and drive operational excellence within a respected family‑owned dealership, we’d love to hear from you.

Join Callaghan Motors and help us continue building on more than 90 years of trusted service while shaping the next chapter of our success.

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📌 Fixed Operations Manager (Warrnambool)
🏢 Callaghan Motors
📍 Warrnambool