Ace Care Services is a growing NDIS registered provider committed to delivering high-quality, person-centred supports that empower individuals to live independently and achieve their goals. We pride ourselves on creating a supportive, inclusive, and collaborative environment for both participants and staff.

We are currently seeking an experienced and motivated Senior Service Coordinator to join our team and play a key role in overseeing service delivery, participant outcomes, and team support.

About the Role

As a Senior Service Coordinator, you will be responsible for coordinating supports for NDIS participants, ensuring high-quality service delivery, maintaining compliance, and supporting the coordination team in day-to-day operations.

You will act as a key point of contact for participants, families, support workers, and stakeholders while ensuring services are delivered in line with participant goals, NDIS standards, and organisational policies.

Key Responsibilities

Your duties may include, but are not limited to:

- Coordinating services for an allocated portfolio of NDIS participants
- Ensuring supports are tailored to participant goals, needs, and preferences
- Acting as the main point of contact for participants, families, guardians, and stakeholders
- Building and maintaining positive, professional relationships with participants and staff
- Managing staff rosters and shift allocations effectively
- Supporting and mentoring Service Coordinators and support staff
- Conducting participant intake, onboarding, and service commencement processes
- Developing, reviewing, and updating support plans and service agreements
- Conducting regular participant check-ins and wellbeing reviews
- Managing incidents, escalations, complaints,



and service-related concerns professionallyPreparing service quotes and monitoring support budgets in line with NDIS funding
- Maintaining accurate participant records, case notes, and documentation
- Ensuring compliance with NDIS Practice Standards, company policies, and procedures
- Collaborating with internal teams to improve operational efficiency and participant outcomes
- Assisting with reporting, audits, and quality assurance processes

About You

To be successful in this role, you will have:

- Previous experience in a Senior Service Coordinator, Service Coordinator, or similar role within the NDIS/disability sector
- Strong understanding of the NDIS framework and participant-centred approach
- Excellent communication, leadership, and interpersonal skills
- Strong organisational and time management abilities
- Ability to manage multiple priorities in a fast-paced environment
- Experience with rostering systems, client management systems, and Microsoft Office
- Problem-solving skills and ability to handle challenging situations professionally
- A compassionate, proactive, and team-oriented attitude

Mandatory Requirements

- NDIS Worker Screening Check
- Working with Children Check
- National Police Check
- Current Australian Driver’s Licence
- Full Australian working rights

Why Join Ace Care?

- Supportive and inclusive workplace culture
- Opportunity for growth opportunities and leadership development
- Meaningful work making a positive impact in people’s lives
- Ongoing training and career development
- Collaborative and values-driven team workplace

If you are passionate about delivering high-quality supports and want to grow with a dedicated and expanding organisation, we would love to hear from you.

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📌 Senior Service Coordinator - NDIS (Melbourne)
🏢 Ace Care
📍 Melbourne