Mid-Level: $80,000 – $100,000 + Super + Commission Bonuses

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The best digital marketers don’t just keep clients happy.

They help businesses grow.

That’s exactly who we’re looking for.

We’re Spicy Web. An award-winning digital agency helping ambitious businesses grow through exceptional websites, SEO and Paid Media.

We’re growing quickly.

Not because we chase every client that comes our way.

Because we’re obsessive about delivering work that genuinely moves the needle.

That’s the standard here.

And we’re looking for a Client Growth Specialist who wants to raise it even further.

The role:

This is our version of a senior Account Manager or Account Director role — but without the traditional agency middleman model.

You’ll own the relationship, strategy and commercial outcomes across a portfolio of key clients.

You’ll work directly with clients and alongside our SEO, Paid Media, Web and Design specialists to shape strategy, challenge thinking and drive better outcomes.

You’ll need to understand what each client is trying to achieve, ask the hard questions, and turn those answers into a clear digital strategy aligned to real business outcomes.

You won’t be expected to execute every technical task yourself.

But you will need to know what good looks like.

You’ll poke and prod.

You’ll test assumptions.

You’ll use critical thinking to work out what matters, what doesn’t, and where the biggest opportunities are.

This is a high-performance workplace.

The people who do well here are commercially minded, curious and proactive.

If something isn’t working, you don’t wait for the client to raise it.





You get to the root of the issue and do something about it.

And when you perform, you’re rewarded.

What you’ll do:

- Turn our clients’ business goals into clear digital growth strategies across SEO, Paid Media and Web
- Lead senior client relationships with confidence, including the difficult conversations
- Ask hard questions, challenge assumptions and uncover what is really holding growth back
- Challenge weak thinking, vague priorities and work that won’t move the needle
- Brief and align our technical specialists around the outcomes that matter most
- Keep strategy, delivery and client expectations connected
- Spot performance risks early and take action before they become problems
- Identify where clients should invest more, less or differently
- Own the overall result across your portfolio — growth, retention and trust

You have a proven track record of leading client relationships and delivering strong digital marketing outcomes.

You’re commercially minded, naturally curious and confident asking the questions others might avoid.

You don’t settle for surface-level answers.

You poke, prod, test assumptions and use critical thinking to work out what will genuinely move the business forward.

You don’t need to be the deepest technical expert in every channel.





But you do need enough experience across digital marketing to challenge weak thinking, guide strategy and align specialists around the right priorities.

You’ll also bring:

- A proven record of managing senior client relationships
- Confidence working with business owners and marketing leaders
- Experience across SEO, Paid Media, Web or broader digital strategy
- The ability to connect marketing activity to commercial outcomes
- Strong communication, judgement and problem-solving skills
- Confidence leading difficult conversations
- Excellent organisation and follow-through

We take care of our people — with perks, real support, flexibility, and rewards that actually mean something.

- Hybrid work (2 days from home, 3 in office)
- Flexible hours (work around life, not the other way around)
- Extra 2 weeks annual leave (after 2 years tenure)
- Quarterly recharge day off (take a break, volunteer, or just switch off)
- Performance bonuses (high achievers are rewarded)
- Professional development budget (we’ll encourage and fund your growth)
- Paid parental leave (after 1 year tenure)
- Mental health support (independent and confidential)
- Quarterly team days (anything from pickleball pottery golf)

One last thing…

We’re building Australia’s most respected agency by doing work that actually matters. We focus on outcomes, back our people to take ownership, and try to do some good along the way. Keen to learn more? Read our manifesto (/manifesto), meet the team (/profile), or learn more about our Give Good charity partnerships (/profile).

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📌 Client Growth Specialist (Account Manager) (Melbourne)
🏢 Spicy Web
📍 Melbourne