Company Description

Are you a master of first impressions with a passion for hospitality and people?

Pullman Sydney Airport is seeking a Full-Time Front Office All-Rounder to join our friendly and agile Front Office team. In this varied role, you will support a range of Front Office operations while delivering exceptional and personalised guest experiences from arrival through to departure.

Located just moments from Mascot train station, our hotel offers a supportive, inclusive and engaging workplace where you can develop your skills and grow your hospitality career.

At Accor, we are more than a Pacific leader we welcome you as you are. We support your growth, encourage learning and help you find purpose in your work.

Job Description

- Deliver exceptional, personalised and engaging guest service in line with Pullman service standards
- Manage guest check-ins, check-outs and account enquiries using Opera PMS
- Assist with reservations, switchboard calls and general Front Office administration
- Respond to guest enquiries, requests and concerns positively and promptly
- Support concierge, reception and other Front Office duties as required
- Liaise with Housekeeping, Food & Beverage and other departments to ensure a seamless guest experience
- Maintain accurate guest records, handovers and daily Front Office documentation
- Promote hotel facilities, services and Accor loyalty programs

Qualifications





- A genuine passion for hospitality and creating memorable guest experiences
- Previous Front Office, reception or customer service experience is preferred
- Experience using Opera, Fidelio or HOTSOS is highly regarded
- Strong communication, organisation and problem-solving skills
- A positive attitude with the ability to work effectively within a team
- Immaculate grooming and professional presentation
- Full Australian working rights
- Flexibility to work rotating shifts, including early mornings, evenings, weekends and public holidays

Additional Information

At Accor, we believe Hospitality is a Work of Heart.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

Benefits Your Way

- Work alongside experienced hospitality leaders.
- Endless career opportunities across Accor's global network.
- Discounted accommodation and Food & Beverage worldwide from day one.
- Complimentary car parking and dry cleaning.
- Annual Service Recognition and Accor Tenure Milestone celebrations.
- Industry-leading leave policies.
- Access to the Accor Employee Assistance Program.
- Exclusive Accor partner benefits and discounts.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Reasonable adjustments are available throughout the recruitment process to support all applicants.

#J-18808-Ljbffr

📌 Front Office All-Rounder (Bayside Council)
🏢 Accor
📍 Bayside Council