Lead Quality. Drive Improvement. Shape the Future of Aged Care.

Are you an experienced Quality and Capability professional who is passionate about improving care outcomes and driving organisational excellence?

Mayflower is seeking a collaborative and forward-thinking Quality and Capability Manager to lead and provide strategic and operational leadership for Mayflower's Quality Assurance, Clinical Governance, Workforce Capability, Learning & Development, Continuous Improvement and Regulatory Compliance programs across Residential Aged Care and Corporate Services.

This is more than a Quality and Capability Leadership role – it’s an opportunity to influence organisational strategy, strengthen governance frameworks and help ensure older people receive safe, effective and person-centred care.

Working at Mayflower

At Mayflower, we believe that needing support shouldn’t limit a person’s quality of life.

As a trusted not-for-profit aged care provider, we are committed to delivering Care without Compromise . Our employees are at the heart of everything we do, and we pride ourselves on creating a supportive workplace where people feel valued, respected and empowered to make a difference.

About the Role

Reporting to the Executive General Manager Quality & Safety, the Quality and Capability Manager is responsible for leading organisational quality systems, clinical governance, education and workforce capability frameworks, accreditation readiness, regulatory compliance, continuous improvement and governance reporting.

Working closely with operational leaders, you will drive audit and accreditation readiness, oversee incident and complaints governance, coordinate quality reporting, and support the implementation of the Aged Care Act 2024 and the Strengthened Aged Care Quality Standards .



You will play a pivotal role in embedding a culture of quality, safety, leading the development and ongoing maturity of Mayflower Academy, establishing a contemporary organisational learning culture that promotes workforce capability, accountability and continuous improvement across the organisation.

Key Responsibilities

- Lead Mayflower’s quality assurance, governance and continuous improvement programs.
- Coordinate internal audits, accreditation readiness and regulatory compliance activities.
- Oversee incident, complaints and risk management systems, identifying trends and driving improvement initiatives.
- Prepare and present quality, risk and governance reports to Executive, Board Committees and organisational leaders.
- Provide expert advice and support to operational leaders on quality, compliance and clinical governance matters.
- Support the implementation of the Clinical Governance Framework and Enterprise Risk Management Framework.
- Ensure mandatory education programs meet legislative and regulatory requirements.
- Maintain organisational compliance with mandatory training obligations.
- Develop mitigation strategies through targeted education.
- Monitor competency-related organisational risks.
- Build capability across the organisation by fostering a culture of learning, accountability and continuous improvement.

About You

To be successful in this role, you will have:

- Current registration as a Registered Nurse with AHPRA.




- Postgraduate qualification in Quality, Clinical Governance, Health Management, Leadership, Education or a related discipline.
- Certificate IV in Training and Assessment (TAE40122) or equivalent adult education qualification.
- Demonstrated experience in quality, governance, accreditation or clinical risk management within aged care or a related healthcare setting.
- Strong knowledge of the Aged Care Quality Standards and contemporary clinical governance principles.
- Excellent communication and stakeholder engagement skills, with the ability to influence and build positive working relationships.
- Experience leading audits, quality improvement initiatives and regulatory compliance programs.
- A team-oriented and proactive approach, with strong analytical and problem-solving skills.
- Proven experience developing and managing Learning Management Systems (LMS), organisational learning frameworks and contemporary eLearning solutions.
- Exceptional leadership, coaching and stakeholder engagement skills, with the ability to influence leaders and build a culture of accountability, continuous learning and quality improvement.

Why Join Mayflower?

- Work for a respected not-for-profit organisation committed to excellence in care.
- Make a meaningful impact on the quality and safety of services delivered to older Australians.
- Collaborate with executive and operational leaders to shape strategic quality initiatives.
- Access ongoing professional development and career growth opportunities.
- Employee Assistance Program (EAP).
- Salary packaging benefits available.

Applications close: July

Mayflower is committed to providing a safe, inclusive and welcoming workplace and encourages applications from people of diverse backgrounds.

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📌 Quality and Capability Manager (Melbourne)
🏢 Mayflower Group
📍 Melbourne