DFP Recruitment is seeking an experienced Call centre/Business Support Officer to join a busy Government Response Centre based in Toowoomba. This is an excellent opportunity for a customer-focused professional who thrives in a fast-paced call centre environment and enjoys delivering high-quality service to clients and stakeholders.
About the Role
- Manage high-volume inbound and outbound calls in a busy call centre environment.
- Provide professional and timely customer service to a diverse range of stakeholders.
- Accurately record and update information across multiple computer systems.
- Prioritise and coordinate competing tasks in a fast-paced environment.
- Liaise effectively with clients, contractors, and colleagues to ensure service delivery outcomes are achieved.
- Resolve customer enquiries and issues with professionalism and efficiency.
- Maintain accurate records and demonstrate a high level of attention to detail.
- Contribute positively to team goals and continuous improvement initiatives.
About You
- Excellent customer service and communication skills.
- Proven experience managing high-volume inbound and outbound calls within a call centre setting.
- Strong organisational and time management skills.
- Ability to prioritise workloads and meet deadlines in a busy environment.
- High levels of accuracy and attention to detail.
- Proficiency in Microsoft Office and confidence using multiple computer systems simultaneously.
- Strong relationship-building skills with clients, contractors, and colleagues.
- Effective problem-solving and decision-making abilities.
- The ability to remain calm, professional, and resilient during challenging conversations.
- A commitment to teamwork, accountability, and delivering quality outcomes.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.
If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise .auor1300 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.