Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomea Heartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart, Joinus andbecomea Heartist®.

Job Description

Novotel Newcastle Beachare looking for a Full-Time,Guest Service Agent who is passionate about providing excellent customer service to join the team.

Guest Service Agent

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us here the Novotel Newcastle Beach.

Key Responsibilities Include:

- Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
- Oversee the accurate processing of guest reservations, updates, and special requests,



utilising property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

- Rotating roster across Monday to Sunday
- Most of the rostered shifts for the GSA role will be mid shifts, 10am-6pm, 11am-7pm or 12-8pm
- Front Office shifts that you could also be rostered for are morning 6.30am to 2.30pm& evenings 2.30pm to 10.30pm.

Hourly HIGA Award Rates (excluding superannuation):
Monday - Friday: $27.97 per hour
Saturday: $34.96 per hour

Sunday: $41.96 per hour

Plus, penalties where applicable

Qualifications

What you will bring to the role:

- Previous experience in a similar role within ahotel is preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in using hotel management software (Opera Cloud preferred) and Microsoft Office Suite.
- Flexible schedule, including the ability to work evenings, weekends, and public holidays, including the Christmas period.
- Hold a currentNSW RSA certificate.

Additional Information

What is in it for you?

- Full-Time position
- Close to public transportation, light rail/train & buses
- Employee advantages within the exclusive ALL Heartist Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts for those who mean the most to you.
- Endless opportunities to build your skills and expertise to help reach your career potential and personal goals, supported by the Accor Academyand extensive Learning Management Systems such as Learn Your Wayand Typsy.
- Internal recognition events such as tenure milestones.
- Employee Assistance Program.

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📌 Guest Service Agent (Newcastle)
🏢 Novotel
📍 Newcastle