Help keep key technology services running for the department.
Lead service improvements that make daily work easier for staff.
Build strong vendor partnerships and solve complex service problems.
Grow your skills across service management, business analysis and digital products.

Fixed-term, full-time role for 12 months, earning $116,413 - $140,849 per year, plus super.

What you will do
As service manager (LCV), you will lead the support and improvement of an important business system.
You will help keep services reliable, improve how they work and support people who use them.

You will

manage the day-to-day support, performance and improvement of the LCV service
work with vendors and internal teams to resolve incidents, changes and service issues
analyse business needs and turn them into clear system improvements and product requirements
monitor service levels,



risks and operational performance while preparing clear reports and updates

support testing, service readiness and continuous improvement across the product lifecycle.

About you A relevant tertiary qualification, service management or information technology qualification, or equivalent experience is highly desirable. ITIL certification and other relevant qualifications in project management, agile, cloud, software, platforms, service management or change management are also highly desirable.

You should also have

robust knowledge of digital products, business systems and service management
proven experience managing vendors, operational services and system improvements

sound business analysis skills, including process mapping, requirements and user acceptanc

📌 Service Manager (LCV) (Melbourne)
🏢 Department Of Justice And Community Safety
📍 Melbourne