Information Technology Technician doorstepIT•Newcastle, New South Wales, Australia

IT Field Technician — Casual

Doorstep IT | Multiple Locations Across NSW

Commencement: 1 September 2026

About Doorstep IT Doorstep IT is a fast-growing Australian IT support company bringing expert, friendly tech help directly to homes and businesses. We make technology stress-free — arriving at our customers' doorsteps ready to diagnose, fix, and educate. We're now expanding our technician network across New South Wales and are looking for passionate IT professionals to join our team.

Locations

We are hiring in the following areas: Sydney Metro: Blacktown · Bondi · Chatswood · Eastern Suburbs · Liverpool · North Sydney · Northern Beaches · Parramatta · Sutherland Shire · Sydney CBD Hunter & Central Coast: Gosford · Erina · Lake Macquarie · Maitland · Newcastle · Port Stephens · Raymond Terrace · Tuggerah · Wyong Illawarra & South Coast: Kiama · Shellharbour · Wollongong Regional NSW: Bathurst · Orange · Tamworth · Wagga Wagga Applicants must reside in or near their preferred location(s) and have their own reliable vehicle.

What You'll Be Doing

- Attending customer homes and business sites to diagnose and resolve hardware and software issues
- Repairing laptops, desktops, printers, and peripheral devices
- Setting up and troubleshooting networks, Wi‑Fi, and NBN connections
- Performing data recovery, backup configuration, and storage solutions
- Installing and configuring software, operating systems, and security tools
- Setting up smart home devices, AV equipment, and connected devices
- Delivering cyber security advice and solutions to residential and SMB clients
- Documenting job notes, parts used, and outcomes through our technician app
- Providing clear,



jargon‑free communication to customers throughout every visit

What We're Looking For

- CompTIA A+ certification (current and valid)
- +1A valid Australian driver's licence and reliable personal vehicle
- Strong troubleshooting skills across Windows and macOS environments
- Excellent communication and customer service skills
- Ability to work independently and manage your own schedule
- Smartphone compatible with our technician platform (iOS or Android)

Preferred (not essential — both experience levels welcome)

- CompTIA Network+, Security+, or equivalent certifications
- Cisco (CCNA), Microsoft (MCP/MCSA), or similar vendor certifications
- Diploma or degree in Information Technology, Computer Science, or related field
- Experience with NBN installation, smart home, or AV setup
- Prior field technician or IT support experience

What We Offer

- Flexible casual hours — work shifts that suit your lifestyle
- A growing customer base with consistent job flow from day one
- A contemporary, intuitive technician app for job management and invoicing
- Real‑time job dispatch and live support from our coordination team
- Opportunity to grow with the business as we scale nationally
- A team that values technical excellence and genuine customer care
- Competitive pay rate — discussed and confirmed at interview

About You

You're someone who genuinely enjoys solving problems and helping people. You take pride in your work, communicate clearly with non‑technical customers, and can represent the Doorstep IT brand with professionalism and warmth. Whether you're early in your IT career or an experienced field tech, if you have your CompTIA A+ and a passion for hands‑on IT support, we'd love to hear from you.

Doorstep IT is an equal opportunity employer.

We welcome applications from candidates of all backgrounds, experience levels, and abilities.

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📌 Information Technology Technician (Newcastle City Council)
🏢 doorstepIT
📍 Newcastle City Council