LivePerson in Melbourne, Australia is seeking a Technical Escalation Lead (Senior CRC / Supervisor II) to own critical technical escalations and mentor a Customer Response team within Global Services. You will drive incident response, improve processes, and partner with global service owners to optimize workflows and customer satisfaction in a 4 days remote (1 day in office) model.
The role requires 2–4 years in technical software or IT with leadership experience and a focus on SaaS