Job Summary

Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. For more information regarding security clearances please visit

Key Responsibilities

- Dive deep into customer issues, investigate root causes, troubleshoot Linux and networking problems, and implement both immediate and durable fixes.
- Monitor service health dashboards, identify trending anomalies, and develop hypotheses to address potential problems before they impact customers.
- Document findings and work with engineering teams to improve reliability, capacity, and automation across services.
- Collaborate across capability pillars to design, review, and implement solutions to reduce toil and improve operational efficiency.
- Maintain and update operational runbooks, ensuring procedures stay current with system changes and lessons learned.

A Day in the Life

Your morning begins with a quick scan of service health dashboards — the metrics you've built tell the story of how your systems performed overnight. A trending anomaly catches your eye, and you're already forming hypotheses before your coffee cools.

By mid‑morning, you're deep in a troubleshooting session. A customer‑impacting issue requires your Linux expertise to trace through logs, identify the root cause, and implement a fix that's both immediate and durable. You document your findings, knowing this knowledge will accelerate the team's response next time.

After lunch, you join a design review with senior engineers. The team is discussing automation opportunities — a manual process that's been consuming hours each week. You propose an approach that leverages your understanding of the system's architecture, and the team builds on your idea. By the end of the session, you have a plan that will eliminate toil and improve reliability simultaneously.

Later, you're investigating a networking connectivity issue.



Your knowledge of the underlying infrastructure helps you pinpoint where traffic is being disrupted, and you collaborate with colleagues across capability pillars to implement a resolution that strengthens the entire service.

Before wrapping up, you update your operational runbooks with today's learnings and check in on a capacity metric you've been tracking. The trend confirms your earlier recommendation was right — the team has headroom for the coming quarter. You close your laptop knowing that today, you made critical systems more resilient, more automated, and more capable than yesterday.

Basic Qualifications

- 1+ years of experience with Linux, using the command line and basic administration, and computer networking fundamentals.
- 1+ years of experience troubleshooting operations for highly scalable Linux systems running a large variety of back‑end micro‑service applications.
- Knowledge of scripting in a language such as Bash, Python, or Ruby, with a focus on automation and solving systems issues.

Preferred Qualifications

- Bachelor's degree in Computer Science or another technical degree, or related experience.
- Proficient troubleshooting and anticipating problems that affect the performance, reliability, or availability of software systems.
- 1+ years of operations experience working with CI/CD pipelines and deployment systems such as Terraform, GitHub Actions, Jenkins, or others.
- Experience with Infrastructure as Code tools such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar.

Equal Employment Opportunity Statement

Amazon is an equal chance employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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📌 Associate Systems Engineer (Melbourne)
🏢 Amazon Web Services (AWS)
📍 Melbourne